Subject: Note Added - [#5458073] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 14:59:33 +0000

Hi ,    Manager Sulaimaniya added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5458073    Subject:  Returns   Requester: Eslam3332005    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear All,,,</div>
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<div class="MsoNormal">Yes , I’m call the customer and resolved the issue .</div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Amasis MT Pro Light",serif;color:#2F5496'>Thanks &amp; Regards!</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Amasis MT Pro Light",serif;color:#2F5496'>Maryam
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Amasis MT Pro Light",serif;color:#2F5496'>CP Business Manager -Sulaimanya</span></div>
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<span style='font-size:10.0pt;font-family:"Amasis MT Pro Light",serif;color:#2F5496;background:white'>Mobile: +966 561590087</span><span style='font-size:10.0pt;font-family:"Amasis MT Pro Light",serif;color:#2F5496'></span>
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<span style='font-size:10.0pt;font-family:"Amasis MT Pro Light",serif;color:#2F5496'>Tel: +966 (11) 207 8350, EXT: 6470 Mobile: +966 5<br>
Email:manager.sulaimaniya</span><span style='font-size:10.0pt;font-family:"Amasis MT Pro Light",serif;color:#2F5496'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#2F5496">@landmarkgroup.com</span></a></span><span style='font-size:10.0pt;font-family:"Amasis MT Pro Light",serif;color:#2F5496'></span>
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<span style='font-size:10.0pt;font-family:"Amasis MT Pro Light",serif;color:#2F5496'>PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><b><span style="font-size:10.0pt;font-family:Algerian;color:#8EAADB"></span></b>
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<span style="color:black"><a href="http://landmarkgroup.com/" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="192" height="44" style="width:2.0in;height:.4583in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODk2OTMwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LbwADrMAeFfOc7pMODEWHbMVdS0dJWi1JrEuT72qE1I" data-id="2044008969308"></span></a></span><span style="font-family:Algerian;color:#8EAADB"></span>
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<div>From: Ahmed Sufyani &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, January 9, 2023 5:23 PM<br>
<b>To:</b> Nesreen Saeed &lt;[email-masked]&gt;; Manager Sulaimaniya &lt;[email-masked]&gt;; Centrepoint Sulaimaniya &lt;[email-masked]&gt;; Thangarajan Kulandavel &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;;
 Qazi Mohammed &lt;[email-masked]&gt;; Amit Meshram &lt;[email-masked]&gt;; Samudaya Fernando Hewage &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5458073] - Returns</div>
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<div class="MsoNormal">Dear Maryam,</div>
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<div class="MsoNormal">As we discussed pls call the customer and solve the issue.</div>
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<div class="MsoNormal">Thanks..</div>
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<b>From:</b> Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 9, 2023 5:17 PM<br>
<b>To:</b> Manager Sulaimaniya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Sulaimaniya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmed Sufyani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Thangarajan Kulandavel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Amit Meshram &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Samudaya Fernando Hewage &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5458073] - Returns</div>
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<div class="MsoNormal">Dear <a id="OWAAM5B865C30A8214C30A6CFB4E11C9F2045" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint Sulaimaniya</span></a> &amp;
<a id="OWAAM0DF4B76B09484F16A7EC05E51AF757E3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Sulaimaniya</span></a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Calibri Light",sans-serif'>Please check and contact the customer to solve Customer issue.  </span></div>
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<div class="MsoNormal"><span lang="AR-SA" dir="RTL">لخدمة العملاء  العميل يشتكي  </span></div>
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<div class="MsoNormal"><span lang="AR-SA" dir="RTL">نرجوا منك الأتصال بالعميل لحل المشكلة  </span></div>
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<div class="MsoNormal"><b>Regards</b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Nasreen Saeed</span></b></div>
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<div class="MsoNormal"><span style="color:black">Centrepoint - KSA</span></div>
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<b>Mobile</b>: +966 548779000</div>
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<b>Ext</b>: 3169<br>
<b>Email </b>: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 9 January, 2023 5:03 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5458073] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM48A585133CC3403DA3C6E3666F03315D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nesreen Saeed</span></a>,</div>
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<div class="MsoNormal">2<sup>nd</sup> reminder.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 3, 2023 5:36 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5458073] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM808A081AA95C42A3B4DCF4967AE5060D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nesreen Saeed</span></a>,</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, December 30, 2022 5:57 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5458073] - Returns</div>
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<div class="MsoNormal">HI <a id="OWAAMCB570B6DC9EE476EBE987721A43960E3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nesreen Saeed</span></a>,</div>
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<div class="MsoNormal">Please assist with the below, we need to close it.</div>
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<b>From:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 28, 2022 10:30 AM<br>
<b>To:</b> Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5458073] - Returns</div>
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<div class="MsoNormal"><a id="OWAAMB8D76BC37B63469696C97F4FEA1347F8" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nesreen Saeed</span></a></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, December 16, 2022 3:11 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5458073] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly note that the CST has purchased in the store and they are complaining regarding bad behavior from the store staff.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">As per customer :  I have a complaint against one of your branches - Thirty Al Olaya Branch .. due to forcing my wife to receive an alternative credit note for the cash return - during
 the specified return period - and also the extreme intransigence of the employee<br>
The employee accused her of using the piece .. despite her oath that the piece was from the corner of the cuts, and the remaining piece was of the size, so she took it, but it was not suitable<br>
The employee spoke to her in a very, very bad way<br>
And when the Super Pfizer was requested, she also came and spoke in the same manner, and upon her insistence<br>
right to return<br>
She refused the cash return and forced her to take a credit note of the value, or she would not return the piece and wait until the branch closed and she would not return the piece<br>
Upon requesting an interview with the branch manager<br>
she said unwavering.<br>
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Customer Full Name: ​Islam Hassan<br>
Contact Number:  ​0540041527</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">the invoice is attached!<br>
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Thanks for the help!<br>
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Regards,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Zeina.</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5458073:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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