Subject: Note Added - [#5403010] Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 01 Jan 2023 07:31:23 +0000

Hi ,    Abhilash Kuttalam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5403010    Subject:  Returns   Requester: أسماء شعبان    Note Content:   <div class="WordSection1">
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<a id="OWAAMFB8A2D4BE5D5468483412ED62A78A168" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Khurais</span></a> awaiting your response.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Abhi</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, December 30, 2022 4:52 PM<br>
<b>To:</b> Jessie Caparas &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Max Khurais &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5403010] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM311B910AE4E9468D989427CF9D8EE675" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a>,</div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 27, 2022 4:10 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Khurais &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5403010] - Returns<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi <a id="OWAAMB9D93494F0464AD29D84C25222F92B74" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a>
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<div class="MsoNormal">Can you please help us check with the store team?</div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">+971 4 5172087</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer"><span style="color:#0563C1">www.landmark.digital</span></a></span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 14, 2022 3:00 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Khurais &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5403010] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Abhilash, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly note that this is an online order: 6185605810 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thanks, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Safa.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Wed, 14 Dec at 11:11 AM
<span class="separator">, Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi,
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max</span></a>.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Is this an online order or a store purchase?</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Abhi</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">From: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 13, 2022 5:10 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Khurais &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5403010] - Returns</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-Apple-System;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Contact Number: 0569541235<br>
Full Name: Asmaa Shaaban<br>
Store ID\ NAME: Max60106 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Item ID: 164771115 &amp; 165046800  </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Issue Description: the customer claiming that they have returned the mentioned items to the store. However, there is no R-Request on Hybris. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">And also, the staff didn't give any return receipt to the CST.  We request you to please check the issue and do the needful ASAP!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thanks for the help!<br>
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Regards,<br>
Safa.</span></div>
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