Subject: Note Added - [#5434524]
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 14:15:21 +0000

Hi ,    Harun Rashid added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5434524    Subject:     Requester: Nada.yah1995    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM8F7F110A03D64A8BB99E722634D8B126" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>
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<div class="MsoNormal">Please check the below order customer wants to be item return due to damage issue but we will arrange to
<u><span style="background:lime;mso-highlight:lime">team  damage return replace on Sunday 01<sup>st</sup>-Jan-23.Once it done will confirm.</span></u>
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<div class="MsoNormal"><img width="730" height="43" style="width:7.6041in;height:.4479in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODIyNDIxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9J1aOQ3ukacARZ1Aa6XskCsDVOr35EEL3fxyCTvzeAI" data-id="2044008224218"></div>
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<div class="MsoNormal"><img width="670" height="240" style="width:6.9791in;height:2.5in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODIyNDIyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8DGDxz5lbala_d223K6nzN73eeqrdo1Y8xyMgZyvPGg" data-id="2044008224220"></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Thanks &amp; Regards,</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Harun</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>JED-BS-GDMS-COD</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Mob-0571180621</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Ext<span style="color:black">-2113</span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif;color:black'>[email-masked]</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, December 28, 2022 5:25 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;; Bsj Nf &lt;[email-masked]&gt;; Harun Rashid &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#5434524] -<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi <a id="OWAAM2CAEF3CBC7234BD7B7566E218ACC920A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>
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<div class="MsoNormal">Can we take this back to refund?</div>
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<div class="MsoNormal"> <b><u></u></b>
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<div class="MsoNormal"><span style="font-size:10.0pt"><img width="89" height="38" style="width:.927in;height:.3958in" id="Picture_x0020_55" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODIyNDIxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7_VOlZkvMmXM6VPDbFdut-PKPSOlflpZFAMX_yzp4GI" data-id="2044008224216" alt="A picture containing text, clipart

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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">+971 4 5172087</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<a href="http://www.landmark.digital/" rel="noreferrer"><span style="font-size:9.0pt">www.landmark.digital</span></a><span style="font-size:9.0pt"></span>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 22, 2022 1:23 PM<br>
<b>To:</b> Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5434524] -</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  WWD DAMAGED ITEM<br>
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Order Date : Dec 5, 2022 <br>
Order ID:  6188850713 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID: 19904426188850713<br>
Item ID: 158119986 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item Invoice Amount: SAR 689.00<br>
Customer Contact Number: 0595166797</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Full Name: Nada Yahya</span></div>
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Assistance Required: Damaged Item Received<br>
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Issue Description: Customer emailed us informing that he/she received damaged item .<br>
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the customer also provided us the picture of damaged item. <br>
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Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Safa.</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5434524:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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