Subject: Note Added - [#5431711] The machine is not working
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Dec 2022 11:56:27 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5431711    Subject:  The machine is not working   Requester: Basma Nazar    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM7613E37E5D004F92BABEBAD18A3A68B0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please ask WH team to take this back as damage &amp; replace with new piece.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Akshay Berry &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, 23 December 2022 3:36 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Salik Khan &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5431711] - The machine is not working</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMC6DE03E9D6AA437392249AC22386F87B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Reminder on the below.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzg0ODIyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AP1VkIeDbYlwpi-U1FSOmykKsUNS7v9HfWtQso6ArN8" data-id="2044007848222" alt="Logo

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 20, 2022 1:08 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5431711] - The machine is not working</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Any update</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Rana</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Tue, 13 Dec at 5:49 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Sir,<br>
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Problem Statement: DAMAGED ITEM<br>
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Order Date : Aug 19, 2022<br>
Order ID: 6162469888<br>
Tracking ID: 102654417<br>
Item ID: 160588249- Juniors Food Processor Blender and Steamer<br>
Item invoice amount:   SAR 300.00<br>
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Issue Description: Customer emailed us informing that they received the item on 8/21/22  but the item which they received was damaged after using, customer also provided us the video of damaged item as per the attached. <br>
As per the customer, the item doesn’t work fine from first day, and they are also informed us as: Due to some circumstances I couldn’t focus on it and used it late from the purchase.<br>
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Kindly, look into the matter and do the needful. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Thu, 8 Dec at 7:11 PM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Sir,<br>
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Problem Statement: DAMAGED ITEM<br>
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Order Date : Aug 19, 2022<br>
Order ID: 6162469888<br>
Tracking ID: 102654417<br>
Item ID: 160588249- Juniors Food Processor Blender and Steamer</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Item invoice amount:   SAR 300.00<br>
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Issue Description: Customer emailed us informing that they received the item on 8/21/22  but the item which they received was damaged after using, customer also provided us the video of damaged item as per the attached. <br>
As per the customer, the item doesn’t work fine from first day, and they are also informed us as: Due to some circumstances I couldn’t focus on it and used it late from the purchase.<br>
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Kindly, look into the matter and do the needful. <br>
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Regards,<br>
Safa.</span></div>
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