Subject: Note Added - [#5043204] product quality
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 10:49:06 +0000

Hi ,    Cheenia Bakshi added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5043204    Subject:  product quality   Requester: محمد الاحمدي    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Danish</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Is the damage based on wear tear or manufacturing defect ?</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I do not have the damaged product pictures. We should replace If it is manufacturing defect.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Cheenia </span></div>
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<div>From:<span lang="EN-US"> Danish Ahmed &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 19 December 2022 7:48 PM<br>
<b>To:</b> Cheenia Bakshi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Rahul Mishra &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;;
 Faraz Lohani &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5043204] - product quality</span>
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<div class="MsoNormal"><span lang="EN-US">Hi Chennia</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please advise</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, December 19, 2022 3:15 PM<br>
<b>To:</b> Danish Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Rahul Mishra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cheenia Bakshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5043204] - product quality</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM045EE86355AA4F4CABE26BB961B5F4DA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Danish Ahmed</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Reminder.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 15, 2022 3:10 PM<br>
<b>To:</b> Danish Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Rahul Mishra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cheenia Bakshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5043204] - product quality</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMD0CAB8B5BD014ADF8B8BA4D2E03D8DCB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Danish Ahmed</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">PFB the picture provided by the cst and advise further:</span></div>
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<div class="MsoNormal"><span lang="EN-US">Thankyou,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Faraz Lohani</span></div>
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<div class="MsoNormal"><span lang="EN-US">Escalations &amp; Vendor Management</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Danish Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 13, 2022 1:51 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Rahul Mishra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cheenia Bakshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5043204] - product quality</span>
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<div class="MsoNormal"><span lang="EN-US">Hi Faraz</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please advise what is the damage</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 13, 2022 12:02 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Danish Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Rahul Mishra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5043204] - product quality</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM4B102971CBDD4B78A646BB5A86A52B31" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Danish Ahmed</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please assist to close.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Thankyou,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Faraz Lohani</span></div>
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<div class="MsoNormal"><span lang="EN-US">Escalations &amp; Vendor Management</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 6, 2022 11:57 AM<br>
<b>To:</b> Danish Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Rahul Mishra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5043204] - product quality</span>
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<div class="MsoNormal"><span lang="EN-US">Dear <a id="OWAAM882BA36FA367433FAE87E86EFB6CB90B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Danish Ahmed</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Below item customer has purchased from online. The product has a two-year warranty, but the product is damaged. Now customer wants to replace the product.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please provide full assistance.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Order Number:6158781137</span></div>
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<span lang="EN-US">Customer:</span><span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>محمد الاحمدي</span><span lang="EN-US"></span>
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<div class="MsoNormal"><span lang="EN-US">Order Created :Jul 31, 2022</span></div>
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<div class="MsoNormal"><span lang="EN-US">Order Delivery Mode: Standard Shipping</span></div>
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<div class="MsoNormal"><span lang="EN-US">Order Status: Completed</span></div>
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<div class="MsoNormal"><span lang="EN-US">Display Order Status: Delivered</span></div>
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<span lang="EN-US"><img width="956" height="652" style="width:9.9583in;height:6.7916in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzU2MjQ3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Z7xFPnJ8Cq72rF-RuIhQCgvEEIIjXWV2K2UPUZwOBMI" data-id="2044007562470"></span><span lang="EN-US"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 6, 2022 10:48 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Rahul Mishra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5043204] - product quality</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMA9548729C9744A689FC0FF81696531C1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a>
<a id="OWAAMCE64BBBB45AC4A2082C527A9233B5D98" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nusaybah Alzuman</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please assist with the below ASAP:</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Order ID: 6158781137<br>
Tracking ID:  FC0801220002813<br>
Item ID: 162466124 </span><span lang="EN-US"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, November 22, 2022 1:46 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Rahul Mishra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5043204] - product quality</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly find the below details and arrange the replacement as per Concept Head Approval.<br>
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Order Date : 31/07/2022<br>
Order ID: 6158781137<br>
Tracking ID:  FC0801220002813<br>
Item ID: 162466124 <br>
Address: Madinah  04-3-81 Al Anabis Saudi Arabia (SA)<br>
Contact Number:  0503331173</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Issue Description: The product has a warranty, but the product is damaged. Please provide full assistance.<br>
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Thank you in advance,<br>
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Best Regards, <br>
Safa.</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Tue, 15 Nov at 12:16 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Kindly find the below details and arrange the replacement as per Concept Head Approval.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Order Date : 31/07/2022<br>
Order ID: 6158781137<br>
Tracking ID:  FC0801220002813<br>
Item ID: 162466124 </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Address: Madinah  04-3-81 Al Anabis Saudi Arabia (SA)</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Contact Number:  0503331173</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Issue Description: The product has a warranty, but the product is damaged. Please provide full assistance.<br>
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Thank you in advance,<br>
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Best Regards, </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Safa.</span></div>
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</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">5043204:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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