Subject: New Reply Received - late delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 21 Aug 2022 10:51:07 +0000

Hi Hessah Alsufayyan,  The customer has responded to the ticket.  late delivery  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/7bc5dpv3IOR4eGSazQ6WnA~~/AALN9wA~/RgRk40GYPVcDc3BjQgpjABgOAmPdX9moUipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~" alt=""></div>
Dear Team, <br>
<br>
<br>
Well noted, The order is currently out for delivery and will be delivered at the earliest time possible.<br>
<br>
<br>
Regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Abdullah Sharif </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>21/8/2022 10:54 AM GMT+03:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#4755778] - late delivery<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">​Hi Team, <br>
<br>
<span style="font-size:14px">Problem Statement: Late delivery</span><br>
<br>
<span dir="ltr" style="font-size:14px">Order Date: 09/08/2022</span><br>
<span dir="ltr" style="font-size:14px">Order ID:6160489253</span><br>
<span dir="ltr" style="font-size:14px">Tracking ID: SD007698310</span><span dir="ltr" style="font-size:14px"><span dir="ltr" style="font-size:11pt;font-family:'calibri' , 'arial';font-weight:normal;font-style:normal;text-decoration:underline;color:#0563c1;text-align:center">​</span></span><br>
<br>
<span style="font-size:14px">Assistance Required: Need urgent delivery</span><br>
<span dir="ltr" style="font-size:14px">Issue Description: The order was shipped on <span dir="ltr" style="white-space:pre">​</span>09/08/22 but still not delivered to the customer.</span><br>
<span style="font-size:14px">Please deliver the order on priority.</span><br>
<br>
<span style="font-size:14px">Regards,</span><br>
<span dir="ltr" style="font-size:14px">CS Team</span>
</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 21 Aug at 10:17 AM <span class="separator">, منصور &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">منصور</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><b>Bot: </b> أهلا مرة أخرى!<br>
		<b>Bot: </b> يرجى إدخال اسمك<br>
		<b>Customer: </b> منصور<br>
		<b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br>
		<b>Customer: </b> تحديث طلبك<br>
		<b>Bot: </b> يرجى اختيار موقعك<br>
		<b>Customer: </b> المملكة العربية السعودية<br>
		<b>Bot: </b> يرجى إدخال رقم الطلب للمتابعة<br>
		<b>Customer: </b> 6160489253<br>
		<b>Bot: </b> </span></div>

		<div><span class="separator">حالة الطلب الخاص بك : Processing </span></div>

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<br>
		<span class="separator">يما يلي مواعيد استلام طلبك:</span>
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		<div><span class="separator"><strong>الطلب المنزلي: </strong>7 to 9 أيام</span></div>

		<div>
<br>
		<span class="separator">يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span>
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		<br>
		<span class="separator"><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br>
		<b>Customer: </b> لا<br>
		<b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
		<b>Customer: </b> Yes</span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:12 AM, 21st Aug</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hissah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_076f106f737baf87682aa564a6102164917fc69bb1a239ccb403162859f00e38/img_k7vfplvqqi_a7d5f94f979aa72885644c86f386c45d784654be090ee418a57accb67c776c6b.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">مرحبا منصور شكرا لتواصلك معنا , معك حصه </span></div>

		<div><span class="separator">كيف يمكنني مساعدتك ؟</span></div>
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		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">10:12 AM, 21st Aug</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">منصور</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">طلبي من يوم ١٣ الشهر يوصل والى ماوصل</span></div>
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		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:13 AM, 21st Aug</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">منصور</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">الان</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:13 AM, 21st Aug</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">منصور</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">كم مدة استلام الطلب لجل مأزعجكم وبس</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:14 AM, 21st Aug</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hissah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_076f106f737baf87682aa564a6102164917fc69bb1a239ccb403162859f00e38/img_k7vfplvqqi_a7d5f94f979aa72885644c86f386c45d784654be090ee418a57accb67c776c6b.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">دقائق من فضلك ليتم التحقق</span></div>
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		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">&#128077;&#127997;</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">10:14 AM, 21st Aug</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hissah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_076f106f737baf87682aa564a6102164917fc69bb1a239ccb403162859f00e38/img_k7vfplvqqi_a7d5f94f979aa72885644c86f386c45d784654be090ee418a57accb67c776c6b.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">المفترض انه تم توصيله لك في تاريخ 13-08-2022</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_076f106f737baf87682aa564a6102164917fc69bb1a239ccb403162859f00e38/img_k7vfplvqqi_a7d5f94f979aa72885644c86f386c45d784654be090ee418a57accb67c776c6b.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل هذا هو رقمك الصحيح +966544745409</span></div>

		<div><span class="separator">؟</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:15 AM, 21st Aug</span></div>
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		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">محد وصله وعندي رقم اتواصل معاي اكلمه يقرا ومايرد</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_076f106f737baf87682aa564a6102164917fc69bb1a239ccb403162859f00e38/img_k7vfplvqqi_a7d5f94f979aa72885644c86f386c45d784654be090ee418a57accb67c776c6b.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.<br>
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		نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span></div>
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		<div><span class="separator">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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		<div><span class="separator">سلامتك &#127801; شاكر ومقدر</span></div>
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		<div><span class="separator">كان من دواعي سروري مساعدتكم. </span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">10:16 AM, 21st Aug</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/645821953649040" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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