Subject: Ticket Assigned - Conversation with humera
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 19 Aug 2022 11:24:50 +0000

Hi Hessah Alsufayyan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with humera humera                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  humera Bot:  Hi Humera ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartsa Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6158040301 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0593482055        
     03:08 PM, 19th Aug                   Mais                   Hi dear customer, I am Mais, Thank you for contacting us, How may I help you today           03:08 PM, 19th Aug                   Mais                   We kindly ask you to accept our apologies. Please note that your conversation will be transferred to our colleagues in the Saudia support team to get the required assistance.           03:08 PM, 19th Aug                     humera                    Ok           03:09 PM, 19th Aug                     humera                    I have returned an order on 27 august and handed over to aramex on 1st august.           03:10 PM, 19th Aug                     humera                    Emailed max almost 6 times and they said that they didnt get the parcel from the courier company..until then they cant refund           03:11 PM, 19th Aug                     humera                    Is it my fault that your assigned company is not doing his duty properly..i was asked to hand ove
 r tha parcel to them..i did that           03:11 PM, 19th Aug                     humera                    Sorry * 27 july           03:12 PM, 19th Aug                     humera                    Its been 18 days now..           03:13 PM, 19th Aug                     humera                    ??           03:15 PM, 19th Aug                   Hissah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:15 PM, 19th Aug                   Hissah                   We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will get in touch with you as soon as possible to help you resolve the issue.  We ask that you allow us some time so that we can work on this and do the work.           03:16 PM, 19th Aug                   Hissah                   Do you have any other questions that I can help you with?           03:16 PM, 19th Aug                     h
 umera                    Its been 7 days i am allowing you sometime..           03:17 PM, 19th Aug                   Hissah                   We sincerely apologize for any inconvenience           03:19 PM, 19th Aug                     humera                    Kindly do the needful as soon as possible           03:19 PM, 19th Aug                   Hissah                   we will           03:21 PM, 19th Aug                   Hissah                   Do you have any other questions that I can help you with?           03:21 PM, 19th Aug                   Hissah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:24 PM, 19th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4749592