Subject: Note Added - [#4707116] Conversation with reem
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 09 Aug 2022 06:43:13 +0000

Hi ,    KSA Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4707116    Subject:  Conversation with reem   Requester: reem    Note Content:   <div dir="ltr">
<div class="gmail_default" style="font-size:small">
<div class="MsoNormal" style="margin:0in;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Calibri Light",sans-serif'>Dear
Team,</span></div>

<div class="MsoNormal" style="margin:0in;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Calibri Light",sans-serif'> </span></div>

<div class="MsoNormal" style="margin:0in;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Calibri Light",sans-serif'>Please
be noted that the mentioned shipment </span></div>

<div class="MsoNormal" style="margin:0in;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Calibri Light",sans-serif'>Is
not for FODEL </span></div>
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<span style="color:rgb(34,34,34)">Thanks &amp; Regards, </span><br style="color:rgb(34,34,34)"><div dir="ltr" style="color:rgb(34,34,34)"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><b><div style="font-weight:400"><div style="font-size:12.8px"><div dir="ltr"><div dir="ltr">
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<span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif;color:black">Fadia Abdullatif</span><span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif;color:rgb(68,68,68)"> </span><span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif"><font color="#cccccc">|</font></span><span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif"><font color="#cccccc"> </font></span><b style="color:rgb(68,68,68);font-family:arial,helvetica,sans-serif;font-size:small">Customer Support Group</b><span style="font-family:Arial,sans-serif"><span style="color:rgb(102,102,102);font-size:13.3333px"><b><br></b></span></span><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(102,102,102)">M:</span><font><span style="font-size:9pt"><font color="#282828">  +966 54 238 7485</font><font color="#eeeeee"> |</font><font color="#282828"> </font></span></font><span style="color:rgb(102,102,102);font-family:Arial,sans-serif;font-size:12px">E: </span><a href="mailto:[email-masked]" rel="noreferrer" style="color:rgb(17,85,204)" target="_blank">[email-masked]</a><span style="color:rgb(102,102,102);font-size:9pt;font-family:Arial,sans-serif"> </span>
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<div><img src="https://www.fodel.com/assets/images/logo.png" width="200" height="66"></div>
</div></div></div></div></b></div></div></div></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Aug 8, 2022 at 11:11 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr"><div dir="ltr">Hi Team,<br><br>Problem Statement: Late collection<br><br>Order ID: 6158189493<br>Tracking ID: RP0729220005730<br><br>Assistance Required: Need urgent collection<br>Issue Description: Customer raised a return request on 29/07/22 date. But the items still not collected.<br>Please collect the items on priority.<br><br>Regards,<br>CS Team</div></div>
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                          <blockquote>
                            On
                            Mon, 8 Aug at  7:28 PM
                            <span>,  reem &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <table style="margin-left:auto;margin-right:auto">  <tbody>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">reem</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left">
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<b>Bot: </b> Hi again!<br><b>Bot: </b> Please enter your name<br><b>Customer: </b> reem<br><b>Bot: </b> Hi Reem ,what do you need help with?<br><b>Customer: </b> Returns process<br><b>Bot: </b> Please choose your location<br><b>Customer: </b> Saudi Arabia<br><b>Bot: </b> </div>
<div>Want to return something?  You can do it in 3 easy ways.</div>
<div></div>
<div></div>
<div>1.You can request a return online. Go to order history in “My Account”.</div>
<div>2.You can return an item in one of our nearest store. </div>
<div>3.You can contact our customer support to place a return request.</div>
<div></div>
<div>For more details, go to Returns Process under Help Centre.</div>
<br><b>Bot: </b> Was I able to resolve your query?<br><b>Customer: </b> No<br><b>Bot: </b> Would you like to still talk to one of our agent?<br><b>Customer: </b> Yes<br><div></div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:22 PM, 08th Aug</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hissah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_076f106f737baf87682aa564a6102164917fc69bb1a239ccb403162859f00e38/img_k7vfplvqqi_a7d5f94f979aa72885644c86f386c45d784654be090ee418a57accb67c776c6b.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div>مرحبا ريم شكرا لتواصلك معنا , معك حصه </div>
<div>كيف يمكنني مساعدتك ؟</div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">07:23 PM, 08th Aug</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">reem</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>مرحبا حصه</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:23 PM, 08th Aug</div>    </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">reem</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>انا عملت طلب استرجاع من ١٠ ايام او اكتر ولغايه دحين مافي احد جا اخذ الطلب</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:23 PM, 08th Aug</div>    </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">reem</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>We received your return request for order 6158189493 Textured V-neck Longline Mater... +9item(s). Our delivery partner will pick up your return in 2-5 days.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:24 PM, 08th Aug</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hissah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_076f106f737baf87682aa564a6102164917fc69bb1a239ccb403162859f00e38/img_k7vfplvqqi_a7d5f94f979aa72885644c86f386c45d784654be090ee418a57accb67c776c6b.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div>هل بامكانك تزويدي برقم الطلب ؟</div>
<div>حتى اتمكن من مساعدتك </div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">07:24 PM, 08th Aug</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hissah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_076f106f737baf87682aa564a6102164917fc69bb1a239ccb403162859f00e38/img_k7vfplvqqi_a7d5f94f979aa72885644c86f386c45d784654be090ee418a57accb67c776c6b.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>دقائق من فضلك ليتم التحقق</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">07:24 PM, 08th Aug</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hissah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_076f106f737baf87682aa564a6102164917fc69bb1a239ccb403162859f00e38/img_k7vfplvqqi_a7d5f94f979aa72885644c86f386c45d784654be090ee418a57accb67c776c6b.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div>هل هذا هو رقمك الصحيح +966540777150</div>
<div>؟</div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">07:25 PM, 08th Aug</div>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">reem</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>صحيح</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:25 PM, 08th Aug</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hissah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_076f106f737baf87682aa564a6102164917fc69bb1a239ccb403162859f00e38/img_k7vfplvqqi_a7d5f94f979aa72885644c86f386c45d784654be090ee418a57accb67c776c6b.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.<br><br>نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">07:26 PM, 08th Aug</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hissah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_076f106f737baf87682aa564a6102164917fc69bb1a239ccb403162859f00e38/img_k7vfplvqqi_a7d5f94f979aa72885644c86f386c45d784654be090ee418a57accb67c776c6b.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">07:26 PM, 08th Aug</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">reem</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>لاشكرا</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">07:26 PM, 08th Aug</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Hissah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_076f106f737baf87682aa564a6102164917fc69bb1a239ccb403162859f00e38/img_k7vfplvqqi_a7d5f94f979aa72885644c86f386c45d784654be090ee418a57accb67c776c6b.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>كان من دواعي سروري مساعدتكم. </div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">07:27 PM, 08th Aug</div>
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<tr><td style="text-align:center"><span style="font-size:13px;color:rgb(153,153,153)">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/642134156315854" style="font-weight:500;color:rgb(153,153,153);text-decoration:none" rel="noreferrer" target="_blank">Freshchat</a></span></td></tr>      </tbody>
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