Subject: Ticket Assigned - refund issue
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 14 Dec 2022 23:55:05 +0000

Hi Hessah Alsufayyan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund issue mohammed                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  mohammed Bot:  Hi mohammed, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service Customer:  Start Again Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi mohammed, what do you need help with? Customer:  ? Refund Information Bot:   Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0538241146            03:47 AM, 15th Dec                   hessah                   Hi, Thank you for contacting us. How may I help you?           03:48 AM, 15th Dec                     mohammed                    i have a refund request           03:49 AM, 15th Dec                     mohammed                    order number 6187070133           03:49 AM, 15th Dec                     mohammed                    i got refunded 32SAR           03:49 AM, 15th Dec                   hessah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:49 AM, 15th Dec                     mohammed                    while the return item worth 251 SAR           03:50 AM, 15th Dec                   hessah                   How many products were returned?           03:50 AM, 15th Dec                     mohammed                    3           03:50 AM, 15th Dec                   hessah                   We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will contact you as soon as possible to help you resolve the issue.  We ask that you allow us some time so that we can work on this and do the work.           03:51 AM, 15th Dec                   hessah                   Do you have any other questions that I can help you with?           03:51 AM, 15th Dec                     mohammed                    i can't answer the phone if your team going to call me           03:52 AM, 15th Dec                     mohammed                    im outside the country           03:52 AM, 15th Dec                   hessah                   You will be contacted via e-mail           03:53 AM, 15th Dec                   hessah                   Do you have any other questions that I can help you with?           03:53 AM, 15th Dec                     mohammed                    thanks nothing more           03:54 AM, 15th Dec                   hessah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:54 AM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5464364