Subject: Note Added - [#5431762] late delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 08 Dec 2022 06:18:03 +0000

Hi ,    Akash Datla added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5431762    Subject:  late delivery   Requester: liza garcia azores    Note Content:   <div class="WordSection1">
<div class="MsoNormal">++<a id="OWAAM83C11E1BE8DB4ACA8E7A1165989F72C8" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Zainul Hasan</span></a>
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<div class="MsoNormal">Regards </div>
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<div class="MsoNormal">Akash Datla</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, December 8, 2022 5:48 AM<br>
<b>To:</b> Bm olmriyadh &lt;[email-masked]&gt;; Akash Datla &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5431762] - late delivery</div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement: Update phone number<br>
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Order ID:6188927409<br>
Tracking ID:FP1206220006968<br>
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Kindly update the number and arrange delivery asap.<br>
Customer contact number:0504207280<br>
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Regards,<br>
CS Team</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Thu, 8 Dec at 6:44 AM
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<span style="font-size:9.0pt;color:#6F7071">liza garcia azores</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to MaxFashion </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر ماكس فاشون<br>
<b>Bot: </b>Hi liza garcia azores, what do you need help with?<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> Order Status<br>
<b>Bot: </b>Please enter your order number to continue.<br>
<b>Customer: </b>6188927409<br>
<b>Bot: </b></span>
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<span style="color:#3F3F46">Your order is
<strong><span style='font-family:"Calibri",sans-serif'>on the way</span></strong></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128666;</span><span style="color:#3F3F46">
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Track your order here:
<a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP1206220006968" rel="noreferrer">
https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP1206220006968</a>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">You can also easily track your order from
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<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi, Thank you for contacting us. How may I help you?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I cant receive any message from you're agent</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">The delivery date is dec.7 ,but I can't receive a message</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is this your correct number? 966557054217</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">No</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">My number is 0504207280</span></div>
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We ask that you allow us some time so that we can work on this and do the work.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:36 AM, 08th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:36 AM, 08th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">liza garcia azores</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjYyNDg4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2VdMv5Znaby56dQ5raKAHcRbTiNVvJg_vW9vbOROwXA" data-id="2044006624885" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">How can I get my order ,it's already paid</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:37 AM, 08th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjYyNDg4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2VdMv5Znaby56dQ5raKAHcRbTiNVvJg_vW9vbOROwXA" data-id="2044006624885" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Your correct number will be sent to the shipping team in order to communicate with you and deliver your order</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:38 AM, 08th Dec</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjYyNDg4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2VdMv5Znaby56dQ5raKAHcRbTiNVvJg_vW9vbOROwXA" data-id="2044006624885" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other questions that I can help you with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:39 AM, 08th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">liza garcia azores</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjYyNDg4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2VdMv5Znaby56dQ5raKAHcRbTiNVvJg_vW9vbOROwXA" data-id="2044006624885" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I just check it in my account ,but I can't change the number number</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:40 AM, 08th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjYyNDg4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2VdMv5Znaby56dQ5raKAHcRbTiNVvJg_vW9vbOROwXA" data-id="2044006624885" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">حفظ الترجمة<br>
Yes, you can't, but I will send it to the shipping team, so please wait a bit until we can deliver your order</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:41 AM, 08th Dec</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjYyNDg4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2VdMv5Znaby56dQ5raKAHcRbTiNVvJg_vW9vbOROwXA" data-id="2044006624885" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other questions that I can help you with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:41 AM, 08th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">liza garcia azores</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjYyNDg4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2VdMv5Znaby56dQ5raKAHcRbTiNVvJg_vW9vbOROwXA" data-id="2044006624885" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok,I wait for it,thank you for kind consideration</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:42 AM, 08th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_18" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjYyNDg4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2VdMv5Znaby56dQ5raKAHcRbTiNVvJg_vW9vbOROwXA" data-id="2044006624885" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.<br>
<br>
Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:43 AM, 08th Dec</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">liza garcia azores</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_19" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjYyNDg4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2VdMv5Znaby56dQ5raKAHcRbTiNVvJg_vW9vbOROwXA" data-id="2044006624885" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I already place the order ,when I check and see that my number is not correct</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:43 AM, 08th Dec</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/686522316998781" rel="noreferrer">
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<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5431762:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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