Subject: Ticket Assigned - late delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 06 Dec 2022 21:53:41 +0000

Hi Hessah Alsufayyan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  late delivery hadeel                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hadeel, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:41 AM, 07th Dec                   hessah                   مرحبا هديل شكرا لتواصلك معنا , معك حصه   كيف يمكنني مساعدتك ؟           01:42 AM, 07th Dec                     hadeel                    اريد ان الغي طلبي           01:42 AM, 07th Dec                   hessah                   هل بامكانك تزويدي برقم الطلب ؟  حتى اتمكن من مساعدتك            01:45 AM, 07th Dec                   hessah                   هل مازلت معنا؟           01:47 AM, 07th Dec                     hadeel                    نعم           01:47 AM, 07th Dec                   hessah                   هل بامكانك تزويدي برقم الطلب ؟  حتى اتمكن من مساعدتك            01:48 AM, 07th Dec                     hadeel                    ٦١٨٦٧١٩٩٢٧           01:48 AM, 07th Dec                   hessah                   6186719927           01:50 AM, 07th Dec                   hessah                   دقيقة من فضلك ليتم التحقق إبقى معنا           01:50 AM, 07th Dec                   hessah                   نرى أنك تريد منا إلغاء طلبك. الرجاء أخذ العلم أنه لا يمكننا من إلغاء طلبك في الوقت الحالي لأن طلبك قيد التوصيل وهو مع شركة الشحن الآن. ومع ذلك، فإننا نطلب منك عدم قبول تسليم طلبك.   أيضًا إذا تلقيت مكالمة من مندوب التوصيل، فنحن نطلب منك إبلاغه بإلغاء التوصيل.   بمجرد عودة الطلب إلى المستودع ، سنقوم بمعالجة استرداد الأموال إلى نفس الحساب الذي تم الدفع منه.           01:50 AM, 07th Dec                   hessah                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟            01:50 AM, 07th Dec                     hadeel                    خلاص معد ابي ارجعه كم يقعد عشان يوصل           01:51 AM, 07th Dec                   hessah                   سوف اعمل تصعيد لشركة الشحن بتوصيل الطلب في اسرع وقت           01:52 AM, 07th Dec                   hessah                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟            01:52 AM, 07th Dec                     hadeel                    لا شكرا           01:52 AM, 07th Dec                   hessah                   كان من دواعي سروري مساعدتكم.            01:53 AM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5424934