Subject: Ticket Assigned - Conversation with safwan
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 05 Dec 2022 20:49:06 +0000

Hi Hessah Alsufayyan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with safwan safwan                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi safwan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6188860713 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:41 AM, 06th Dec                   hessah                   Hi, Thank you for contacting us. How may I help you?           12:42 AM, 06th Dec                     safwan                    6188860713 ordered it           12:42 AM, 06th Dec                     safwan                    The delivery feee is free if the ordered is over 149+ sar plus but mine ordered is 178 sar so why i have been charged whit delivery feee           12:43 AM, 06th Dec                   hessah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:45 AM, 06th Dec                     safwan                    Are we connected?           12:45 AM, 06th Dec                     safwan                    Ok           12:45 AM, 06th Dec                   hessah                   We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will contact you as soon as possible to help you resolve the issue.  We ask that you allow us some time so that we can work on this and do the work.           12:46 AM, 06th Dec                   hessah                   Do you have any other questions that I can help you with?           12:46 AM, 06th Dec                     safwan                    Ok           12:46 AM, 06th Dec                     safwan                    No           12:46 AM, 06th Dec                     safwan                    They           12:46 AM, 06th Dec                     safwan                    They well connected me here or on call           12:46 AM, 06th Dec                   hessah                   via email           12:47 AM, 06th Dec                   hessah                   [email-masked]           12:47 AM, 06th Dec                   hessah                   Do you have any other questions that I can help you with?           12:47 AM, 06th Dec                     safwan                    Ok no bye good nights l           12:48 AM, 06th Dec                   hessah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:48 AM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5417108