Subject: Note Added - [#5385312] POD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Dec 2022 05:55:01 +0000

Hi ,    Akash Datla added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5385312    Subject:  POD   Requester: Moismail1976    Note Content:   <div class="WordSection1">
<div class="MsoNormal">++<a id="OWAAM65EDC63C692D4452AF2B402D9FBACFD2" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Zainul Hasan</span></a>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, December 1, 2022 1:35 AM<br>
<b>To:</b> Bm olmriyadh &lt;[email-masked]&gt;; Akash Datla &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5385312] - POD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement: Need POD<br>
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Order ID: 6186890746<br>
Tracking ID: FP1129220012618<br>
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Assistance Required: Need Urgent POD<br>
Issue Description: The order was shipped from our side on 29/11/22  and as per shipa website the order delivered to customer on  30/11/22  <br>
But the customer claiming that she has not received the order,Kindly check and share with us the POD and customer ID.<br>
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Regards,<br>
CS Team</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Thu, 1 Dec at 12:45 AM
<span class="separator">, Moismail1976 &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span style="font-size:9.0pt;color:#6F7071">muhammad owais ismail</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint Stores </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر سنتربوينت<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="color:#3F3F46"> Please enter your name<br>
<b>Customer: </b>muhammad owais ismail<br>
<b>Bot: </b>Hi muhammad owais ismail, what do you need help with?<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> Order Status<br>
<b>Bot: </b>Please enter your order number to continue.<br>
<b>Customer: </b>6186890746 This order has not been delivered to me but message I received that it has been delivered<br>
<b>Bot: </b>Sorry, this order number seems invalid. </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128533;</span><span style="color:#3F3F46"> Please check your order confirmation email or SMS for the correct order number.<br>
<b>Bot: </b>Would you like to proceed?<br>
<b>Customer: </b>Continue<br>
<b>Bot: </b>Please enter your order number to continue.<br>
<b>Customer: </b>6186890746<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thanks, your order is Delivered
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">If you haven't received your order yet or have only received a part of it, please call us for assistance.</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">You can also easily track your order from
<strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your Email address<br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b>Please enter your Phone number<br>
<b>Customer: </b>054-3782485</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Order number 6186890746 This order has not been delivered to me but message I received that it has been delivered</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi, Thank you for contacting us. How may I help you?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6186890746 This order has not been delivered to me but message I received that it has been delivered</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">This order not delivered to me</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will contact you as soon as possible to help
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We ask that you allow us some time so that we can work on this and do the work.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:42 AM, 01th Dec</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">But message says it is delivered</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank u</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:42 AM, 01th Dec</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Is there any reference number for my complaint</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">no we will contact u via email [email-masked]</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:43 AM, 01th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjA3Mzc3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HoGdjgp7Y6mHE8dRzx2vdLoKAGoLgQmjZ1yX4NnE0M0" data-id="2044006073770" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.<br>
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Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:44 AM, 01th Dec</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/684382931264527" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5385312:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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