Subject: Note Added - [#5385247] late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Dec 2022 05:54:43 +0000

Hi ,    Akash Datla added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5385247    Subject:  late delivery   Requester: kimberly tubeza    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">++<a id="OWAAM65EDC63C692D4452AF2B402D9FBACFD2" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Zainul Hasan</span></a>
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<div class="MsoNormal">Regards </div>
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<div class="MsoNormal">Akash Datla</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, December 1, 2022 1:43 AM<br>
<b>To:</b> Bm olmriyadh &lt;[email-masked]&gt;; Akash Datla &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5385247] - late delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Dear Sirs,<br>
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AWB: ​FC1128221000991<br>
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The above shipment has not been delivered to the recipient yet. <br>
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Kindly arrange delivery of this shipment on a priority<br>
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Regards,<br>
Hessah Alsufayyan</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Thu, 1 Dec at 12:19 AM
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<span style="font-size:9.0pt;color:#6F7071">kimberly tubeza</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint Stores </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر سنتربوينت<br>
<b>Bot: </b>Hi kimberly tubeza, what do you need help with?<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> Order Status<br>
<b>Bot: </b>Please enter your order number to continue.<br>
<b>Customer: </b>6186332266<br>
<b>Bot: </b></span>
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<span style="color:#3F3F46">Your order is
<strong><span style='font-family:"Calibri",sans-serif'>on the way</span></strong></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128666;</span><span style="color:#3F3F46">
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Track your order here:
<a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FC1128221000991" rel="noreferrer">
https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FC1128221000991</a>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">You can also easily track your order from
<strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Neither Satisfied or Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi, Thank you for contacting us. How may I help you?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I need my order urgently .. why this past delivery man didnt cooperate with me properly. Ive been expecting this since monday. Now I need and item from there but until now I didnt receive
 anything .m this is first time happen to me in ordering centrepoint. I always order. But this past 2 delivery man no good</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will contact you as soon as possible to help
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We ask that you allow us some time so that we can work on this and do the work.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other questions that I can help you with?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I need tomorrow morning .. please find a way. Wallah.. this is first time I have problem ordering here.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.<br>
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Have a wonderful day.</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
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