Subject: Note Added - [#5275257] late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Nov 2022 00:44:25 +0000

Hi ,    Akash Datla added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5275257    Subject:  late delivery   Requester: juwairiya fatima    Note Content:   <div class="WordSection1">
<div class="MsoNormal">++<a id="OWAAMF5446CA842AD4C73B49BCF38CA8D1D13" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Zainul Hasan</span></a>
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<div class="MsoNormal">Regards </div>
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<div class="MsoNormal">Akash Datla</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, November 16, 2022 4:19 AM<br>
<b>To:</b> Bm olmriyadh &lt;[email-masked]&gt;; Akash Datla &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#5275257] - late delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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Dear Sirs,<br>
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AWB: ​FP1112220009755<br>
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The above shipment has not been delivered to the recipient yet. <br>
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Kindly arrange delivery of this shipment on a priority<br>
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Regards,<br>
Hessah Alsufayyan</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 16 Nov at 1:25 AM
<span class="separator">, juwairiya fatima &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span style="font-size:9.0pt;color:#6F7071">juwairiya fatima</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint Stores </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر سنتربوينت<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="color:#3F3F46"> Please enter your name<br>
<b>Customer: </b>juwairiya fatima<br>
<b>Bot: </b>Hi juwairiya fatima, what do you need help with?<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> Order Status<br>
<b>Bot: </b>Please enter your order number to continue.<br>
<b>Customer: </b>6180919914<br>
<b>Bot: </b></span>
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<span style="color:#3F3F46">Your order is
<strong><span style='font-family:"Calibri",sans-serif'>on the way</span></strong></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128666;</span><span style="color:#3F3F46">
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Track your order here:
<a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP1112220009755" rel="noreferrer">
https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP1112220009755</a>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">You can also easily track your order from
<strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Neither Satisfied or Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your Email address<br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b>Please enter your Phone number<br>
<b>Customer: </b>+966530092605</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi, Thank you for contacting us. How may I help you?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hi, my order has still not been delivered.</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">There has been delivery failure 3 times and i don't know the reason</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Could you please find out what is the reason and when should i expect the order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is this your correct number 966530092605?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:19 AM, 16th Nov</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Yes</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will contact you as soon as possible to help
 you resolve the issue.<br>
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We ask that you allow us some time so that we can work on this and do the work.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:22 AM, 16th Nov</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other questions that I can help you with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:22 AM, 16th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">juwairiya fatima</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">No that's all</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:23 AM, 16th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">juwairiya fatima</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTA0MzA3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LOAtpihanVsaraom-RXb-C2qs8YsMd4zLvAI-d-klQk" data-id="2044005043076" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank you very much</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:23 AM, 16th Nov</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNTA0MzA3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LOAtpihanVsaraom-RXb-C2qs8YsMd4zLvAI-d-klQk" data-id="2044005043076" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.<br>
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Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:24 AM, 16th Nov</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5275257:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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