Subject: Ticket Assigned - late delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 21:25:05 +0000

Hi Hessah Alsufayyan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  late delivery juwairiya fatima                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  juwairiya fatima Bot:  Hi juwairiya fatima, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6180919914 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1112220009755     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +966530092605            01:15 AM, 16th Nov                   hessah                   Hi, Thank you for contacting us. How may I help you?           01:15 AM, 16th Nov                     juwairiya fatima                    Hi, my order has still not been delivered.           01:16 AM, 16th Nov                     juwairiya fatima                    There has been delivery failure 3 times and i don't know the reason           01:16 AM, 16th Nov                     juwairiya fatima                    Could you please find out what is the reason and when should i expect the order           01:17 AM, 16th Nov                   hessah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:19 AM, 16th Nov                   hessah                   Is this your correct number 966530092605?           01:19 AM, 16th Nov                     juwairiya fatima                    Yes           01:19 AM, 16th Nov                   hessah                   We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will contact you as soon as possible to help you resolve the issue.  We ask that you allow us some time so that we can work on this and do the work.           01:22 AM, 16th Nov                   hessah                   Do you have any other questions that I can help you with?           01:22 AM, 16th Nov                     juwairiya fatima                    No that's all           01:23 AM, 16th Nov                     juwairiya fatima                    Thank you very much           01:23 AM, 16th Nov                   hessah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:24 AM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5275257