Subject: Note Added - [#5040896] اوردر غير كامل
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Nov 2022 15:05:00 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5040896    Subject:  اوردر غير كامل   Requester: دنياlola loly    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMC4AB41486A21441BB2CC57684EEE8223" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Unfortunately, this item is sold out, what max we can do is take the return &amp; process refund.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">As an apology gesture – lets issue SAR 50 voucher to customer</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 5 November 2022 11:40 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5040896] - اوردر غير كامل</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Sir,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Could you Please update us regarding this!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Best Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Safa.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل الثلاثاء, 25 أكتوبر في 2:12 م
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Ankur,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">With reference to the order number: 6175699341</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item: 163746877 - - Giggles Embroidered 3-Piece Clothing Set</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Order placed on Oct 20, 2022 and delivered on Oct 23, 2022.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer is reporting that the customer has received incomplete item. This is a set of 3, the customer is saying she did not receive the cardigan part of the item. We have tried offering
 customer a voucher and return but the customer is denying it and is threatening that she wants the missing piece and if we can not give it to her she will be raising a complaint with MOC.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We have also tried to offer the customer a refund as well, but customer is not accepting anything.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​We would appreciate your advise here.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for your help.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Apoorv</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5040896:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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