Subject: Ticket Assigned - late refund
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 08 Nov 2022 15:37:43 +0000

Hi Hessah Alsufayyan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  late refund kasi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi kasi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:29 PM, 08th Nov                   hessah                   Hi, Thank you for contacting us. How may I help you?           07:32 PM, 08th Nov                     kasi                    Hi i cancelled my order #6175564755 On October 20th ...i paid through my credit card..still now i didn't get my refund....already i chatted with customer care they  told will get in 14 working days...14 working days also completed bt i didn't get my refund           07:33 PM, 08th Nov                   hessah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:34 PM, 08th Nov                   hessah                   We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will contact you as soon as possible to help you resolve the issue.  We ask that you allow us some time so that we can work on this and do the work.           07:35 PM, 08th Nov                   hessah                   Do you have any other questions that I can help you with?           07:35 PM, 08th Nov                     kasi                    When they will contact           07:36 PM, 08th Nov                   hessah                   We will contact you via email if the problem is resolved and the amount is returned           07:36 PM, 08th Nov                   hessah                   Do you have any other questions that I can help you with?           07:36 PM, 08th Nov                     kasi                    No thanks           07:36 PM, 08th Nov                   hessah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:37 PM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5230221