Subject: Note Added - [#4957241] Re: كيف كانت تجربة تسوقك معنا؟
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Nov 2022 12:51:59 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4957241    Subject:  Re: كيف كانت تجربة تسوقك معنا؟   Requester: Melking08090    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">As per operations team, they are unable to reach the customer. Please check and assist to provide alternate contact number if you have.
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, November 4, 2022 10:40 AM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Eman Helmy &lt;[email-masked]&gt;; Nehaan Syeda &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4957241] - Re: كيف كانت تجربة تسوقك معنا؟</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">It was refused by the customer to pay again since he made the first payment of SAR 277 and now the other courier is demanding the same amount.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please check and invistigate this issue</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 2 Nov at 1:35 PM
<span class="separator">, Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please note the pending piece has been attempted delivery several times. As per courier, customer refused. Please recheck and advise. Thanks.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks and Regards,</span></div>
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<b><span style="font-size:12.0pt;font-family:-apple-system">Marneil Anne Baul-Sabocojan</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.0pt;font-family:-apple-system">Customer Success Specialist</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.0pt;font-family:-apple-system">Aramex International LLC.
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<span style="font-size:10.0pt;font-family:-apple-system">T.  +966 115121821</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, November 1, 2022 7:46 PM<br>
<b>To:</b> Eman Helmy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4957241] - Re: كيف كانت تجربة تسوقك معنا؟</span></div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: Missing items<br>
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Order ID: 6167865095<br>
Tracking ID: 48312336391<br>
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The customer contacted us reporting that he/she received only 1 box out of 2 boxes shipped with the order mentioned. kindly arrange delivery for the rest.<br>
Missing item: (Styli Pack of 3 - Padded Wired Solid Plunge Bra and Bikini with Foil Print Robe Set - Styli Contrast Lace Detail Cup Babydoll and Thong Set) .<br>
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Note: The customer already paid the full amount of the order. Kindly arrange delivery of the remaining items.<br>
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Kindly check and update us.<br>
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Thank You,<br>
Centrepoint Support Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Wed, 26 Oct at 3:46 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team, <br>
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Problem Statement: Missing items<br>
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Order ID: 6167865095<br>
Tracking ID: 48312336391<br>
<br>
The customer contacted us reporting that he/she received only 1 box out of 2 boxes shipped with the order mentioned. kindly arrange delivery for the rest.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Missing item: (Styli Pack of 3 - Padded Wired Solid Plunge Bra and Bikini with Foil Print Robe Set - Styli Contrast Lace Detail Cup Babydoll and Thong Set) .</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<strong><u><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Note: </span></u></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">The customer already paid the full amount of the order. Kindly
 arrange delivery of the remaining items.<br>
 <br>
Kindly check and update us.<br>
 </span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Mon, 24 Oct at 5:01 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">with reference order ID : 6167865095<br>
AWB: 48312336391<br>
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The customer said there another courier ask me to pay another time and he already did before , and he mention there is a missing items in his order (Styli Pack of 3 - Padded Wired Solid Plunge Bra and Bikini with Foil Print Robe Set - Styli Contrast Lace Detail
 Cup Babydoll and Thong Set) its the remain part with the courier .<br>
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Kindly check and update us.<br>
 <br>
Regards,</span></div>
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