Subject: Note Added - [#4761674] Conversation with nabil ahmed
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 08 Nov 2022 05:49:15 +0000

Hi ,    Vriddhi Sharma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4761674    Subject:  Conversation with nabil ahmed   Requester: Paolo Maldini    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:9.0pt;font-family:Helvetica;color:black">Dear Max Team,<br>
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The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.<br>
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Code: 025-20MC-SBFZ-KW1S-LB|Start Date: 08.11.2022 00:00:00|End Date: 08.12.2022 23:59:59<br>
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Type: Serial Voucher|Concept: MAX|Territory: KSA|Checkout Site: N/A<br>
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Value: 25 SAR|Minimum Threshold Value: 30 SAR|Maximum Discount:<span class="apple-converted-space">  </span>N/A|Combinable with other vouchers: TRUE<br>
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Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1<br>
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Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Best regards,</span><span style="font-size:10.0pt;color:black"></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Vriddhi Sharma</span></b><span style="font-size:10.0pt;color:black"></span>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>E-Commerce Content Merchandiser</span></b><span style="font-size:10.0pt;color:black"></span>
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<div>From: <span style="font-size:12.0pt;color:black">Nisha Balakrishna &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 7 November 2022 at 3:16 PM<br>
<b>To: </b>Faraz Lohani &lt;[email-masked]&gt;, Max &lt;[email-masked]&gt;, Raveen Sethupathy &lt;[email-masked]&gt;, Vriddhi Sharma &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: [#4761674] - Conversation with nabil ahmed</span>
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<div class="MsoNormal"><span lang="EN-US"><a id="OWAAM39F3FAF0B370584F8F084576523BDAB9" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vriddhi Sharma</span></a> fyi</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Nisha Balakrishna</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="color:black">Senior Ecommerce Content Merchandiser</span></div>
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Faraz Lohani &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, November 7, 2022 at 3:06 PM<br>
<b>To: </b>Max &lt;[email-masked]&gt;, Raveen Sethupathy &lt;[email-masked]&gt;, Nisha Balakrishna &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#4761674] - Conversation with nabil ahmed</span>
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<div class="MsoNormal">HI <a id="OWAAM4B3256D8D475475AB1304B8353ACD822" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nisha Balakrishna</span></a>,</div>
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<div class="MsoNormal">Can you please assist with the below voucher request :</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Amount : 25 SAR<br>
TH : 30 SAR<br>
Validity : 1 month<br>
Concept : MAX</span></div>
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<b>From:</b> Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, October 31, 2022 5:09 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Raveen Sethupathy &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4761674] - Conversation with nabil ahmed</div>
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<div class="MsoNormal">Hi <a id="OWAAMD5E4C16E23A5441E863D632FE948DF7F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Raveen Sethupathy</span></a>,</div>
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<div class="MsoNormal">Reminder again.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, October 25, 2022 12:33 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raveen Sethupathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4761674] - Conversation with nabil ahmed</div>
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<div class="MsoNormal">Hi <a id="OWAAM0353B88ED3A34BE8B3763F7D5AEF5F11" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Raveen Sethupathy</span></a>,</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, October 20, 2022 1:31 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raveen Sethupathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4761674] - Conversation with nabil ahmed</div>
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<div class="MsoNormal">Hi <a id="OWAAM6123CC161484450AA8A75415BAC29C88" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Raveen Sethupathy</span></a>,</div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, October 13, 2022 9:48 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raveen Sethupathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4761674] - Conversation with nabil ahmed</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">HI Can you pls reissue a voucher as below :</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">reminder</span></strong><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Amount : 25 SAR<br>
TH : 30 SAR<br>
Validity : 1 month<br>
Concept : MAX</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Max </span>Support Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Sat, 8 Oct at 4:37 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">HI Can you pls reissue a voucher as below :<br>
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Amount : 25 SAR<br>
TH : 30 SAR<br>
Validity : 1 month<br>
Concept : MAX</span></div>
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Thank You<br>
Max Support Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Mon, 3 Oct at 11:12 AM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">HI Can you pls reissue a voucher as below :<br>
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Amount : 25 SAR<br>
TH : 30 SAR<br>
Validity : 1 month<br>
Concept : MAX</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You<br>
<span style="color:black;background:white">Max </span>Support Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Mon, 26 Sep at 7:32 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Raveen Sethupathy</span></a>, Can you pls reissue a voucher as below :</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 14, 2022 6:35 PM<br>
<b>To:</b> Raveen Sethupathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Raveen Sethupathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4761674] - Conversation with nabil ahmed</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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With regards to Order ID 6156263138, the customer is complaining that he got a voucher 615-6263-138M-AX-0-CA1G-EF1C-LNRA which is valid till Aug 15. The customer was trying to place the order in the night of Aug 15, but the voucher was not working. PFA the
 screenshot as shared by the customer and assist.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">As per Jira team: We’re unable to find the voucher in hybris,
<a href="https://landmark.atlassian.net/browse/REL-159012" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://landmark.atlassian.net/browse/REL-159012</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly check and advise<br>
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Regards,<br>
Samer</span></div>
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