Subject: Ticket Assigned - return issue
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 07 Nov 2022 15:21:32 +0000

Hi Hessah Alsufayyan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return issue suhail                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  suhail Bot:  Hi suhail, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0550520947            07:10 PM, 07th Nov                   hessah                   Hi, Thank you for contacting us. How may I help you?           07:11 PM, 07th Nov                     suhail                    We've cancelled your return for order # 6178251140 , Duchini Textured Slip On Loafe...  as requested by you. Please reach out to us for anything further.           07:11 PM, 07th Nov                     suhail                    Can u explained what the reason           07:11 PM, 07th Nov                     suhail                    This shoes small size that way i regurn           07:11 PM, 07th Nov                     suhail                    But my return is cancel your side           07:12 PM, 07th Nov                   hessah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:13 PM, 07th Nov                     suhail                    Ok           07:13 PM, 07th Nov                   hessah                   Have the products been delivered to the shipping team or not?           07:14 PM, 07th Nov                     suhail                    Iam collect becouse its near for me that way           07:14 PM, 07th Nov                     suhail                    Must be return this item becouse its too much small           07:15 PM, 07th Nov                   hessah                   Do you have the product now or do the shipping team have it?           07:17 PM, 07th Nov                     suhail                    Now product my side           07:18 PM, 07th Nov                     suhail                    Can u sent shipping team or iam drop direct your showroom           07:18 PM, 07th Nov                   hessah                   We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will contact you as soon as possible to help you resolve the issue.  We ask that you allow us some time so that we can work on this and do the work.           07:19 PM, 07th Nov                   hessah                   Do you have any other questions that I can help you with?           07:19 PM, 07th Nov                     suhail                    Thanks           07:19 PM, 07th Nov                     suhail                    Must be return because this one is not perfect size that way           07:20 PM, 07th Nov                   hessah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:21 PM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5224168