Subject: Ticket Assigned - Conversation with gemma cruz
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 06 Nov 2022 15:37:56 +0000

Hi Hessah Alsufayyan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gemma cruz gemma cruz                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  gemma cruz Bot:  Hi gemma cruz, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0556171877            07:14 PM, 06th Nov                   hessah                   Hi, Thank you for contacting us. How may I help you?           07:15 PM, 06th Nov                     gemma cruz                             07:15 PM, 06th Nov                     gemma cruz                    Hi! I order from watches from Centrepoint, but I received wrong item model…           07:16 PM, 06th Nov                   hessah                   Could you please share your order number so that I can assist you further?           07:17 PM, 06th Nov                     gemma cruz                    Hold on please           07:18 PM, 06th Nov                     gemma cruz                             07:19 PM, 06th Nov                   hessah                   6178933722           07:20 PM, 06th Nov                   hessah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:20 PM, 06th Nov                     gemma cruz                    Thank you           07:20 PM, 06th Nov                   hessah                   Please provide me with the correct product photos from the application so that I can request a return and the wrong product will be returned           07:22 PM, 06th Nov                     gemma cruz                             07:22 PM, 06th Nov                     gemma cruz                             07:23 PM, 06th Nov                   hessah                   What exactly is the wrong product?           07:23 PM, 06th Nov                     gemma cruz                    I ordered for (2) Omax Analog Rosegold but I received wrong items           07:24 PM, 06th Nov                     gemma cruz                    I ordered for (2) Omax Analog Rosegold but I received (2) blue watches           07:25 PM, 06th Nov                     gemma cruz                    Also the item code from the box is different from the code inside           07:25 PM, 06th Nov                     gemma cruz                    Box sticker code 00SGM012KF04, but the watch tag 00SGM012K004           07:28 PM, 06th Nov                   hessah                   Give me the exact name from the site of the wrong product please           07:29 PM, 06th Nov                     gemma cruz                    00SGM012K004 Wrong product           07:30 PM, 06th Nov                   hessah                   We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will contact you as soon as possible to help you resolve the issue.  We ask that you allow us some time so that we can work on this and do the work.           07:33 PM, 06th Nov                   hessah                   Do you have any other questions that I can help you with?           07:33 PM, 06th Nov                     gemma cruz                    Do I have reference number?           07:33 PM, 06th Nov                   hessah                   No, we will contact you via email if the problem is resolved           07:34 PM, 06th Nov                   hessah                   Do you have any other questions that I can help you with?           07:34 PM, 06th Nov                     gemma cruz                    Can I request already for the return of items?           07:36 PM, 06th Nov                   hessah                   yes you can           07:36 PM, 06th Nov                   hessah                   Do you have any other questions that I can help you with?           07:37 PM, 06th Nov                     gemma cruz                    Thank you           07:37 PM, 06th Nov                     gemma cruz                    That’s all. Thanks           07:37 PM, 06th Nov                   hessah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:37 PM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5219055