Subject: Note Added - [#4957241] Re: كيف كانت تجربة تسوقك معنا؟
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Nov 2022 09:35:34 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4957241    Subject:  Re: كيف كانت تجربة تسوقك معنا؟   Requester: Melking08090    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Please note the pending piece has been attempted delivery several times. As per courier, customer refused. Please recheck and advise. Thanks.
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, November 1, 2022 7:46 PM<br>
<b>To:</b> Eman Helmy &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4957241] - Re: كيف كانت تجربة تسوقك معنا؟</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: Missing items<br>
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Order ID: 6167865095<br>
Tracking ID: 48312336391<br>
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The customer contacted us reporting that he/she received only 1 box out of 2 boxes shipped with the order mentioned. kindly arrange delivery for the rest.<br>
Missing item: (Styli Pack of 3 - Padded Wired Solid Plunge Bra and Bikini with Foil Print Robe Set - Styli Contrast Lace Detail Cup Babydoll and Thong Set) .<br>
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Note: The customer already paid the full amount of the order. Kindly arrange delivery of the remaining items.<br>
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Kindly check and update us.<br>
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Thank You,<br>
Centrepoint Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 26 Oct at 3:46 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team, <br>
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Problem Statement: Missing items<br>
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Order ID: 6167865095<br>
Tracking ID: 48312336391<br>
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The customer contacted us reporting that he/she received only 1 box out of 2 boxes shipped with the order mentioned. kindly arrange delivery for the rest.</span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Missing item: (Styli Pack of 3 - Padded Wired Solid Plunge Bra and Bikini with Foil Print Robe Set - Styli Contrast Lace Detail Cup Babydoll and Thong Set) .</span></div>
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<strong><u><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Note: </span></u></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">The customer already paid the full amount of the order. Kindly
 arrange delivery of the remaining items.<br>
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Kindly check and update us.<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 24 Oct at 5:01 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">with reference order ID : 6167865095<br>
AWB: 48312336391<br>
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The customer said there another courier ask me to pay another time and he already did before , and he mention there is a missing items in his order (Styli Pack of 3 - Padded Wired Solid Plunge Bra and Bikini with Foil Print Robe Set - Styli Contrast Lace Detail
 Cup Babydoll and Thong Set) its the remain part with the courier .<br>
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Kindly check and update us.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Samar</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 24 Oct at 12:44 PM
<span class="separator">, Melking08090 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">طقم بيبي دول وطقم روب لم يتم توصيلهم حتي الان وتم للتواصل مع مندوب التوصيل وطلب دفع المبلغ الاجمالي 277 مره اخري اجمالي الشحنه التي تم دفعها من قبل من اسوء التجارب ف حياتي </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">في السبت، ٢٢ أكتوبر، ٢٠٢٢ ٢:١٤ م إبراهيم إسماعيل &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">لقد طلبت توصيل المنتجات مره واحده لان لدي سفر ولم توصل المنتجات كامله وحساب المنتجات ٢٧٧ ريال لقد تم دفعها ف المره الأولى مع العلم لم تصل كامله الان يتواصل معي مندوب جديد لتوصيل باقي
 الشحنه ويطلب نفس المبلغ الذي دفعته من قبل </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">في الخميس، ٦ أكتوبر، ٢٠٢٢ ٧:٢٠ ص Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; كتب:</span></div>
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<span lang="AR-SA" style="font-size:10.5pt">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4957241<br>
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لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">--</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Shroog Alshabib :
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا محمد.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرا لتواصلك معنا</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نعتذر عن اي ازعاج تسبب لك , بالتأكيد ليست هذه التجربه التي نريدك ان تحصل عليها , نود منك ابلاغنا عن سبب هذه التجربه حتى لايتم تكرار مثل هذه الحاله</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نتطلع للاستماع منك قريبا..</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">اصدقائك</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم سنتربوينت</span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4957241:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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