Subject: Note Added - [#5058168] Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 Oct 2022 04:28:42 +0000

Hi ,    Harun Rashid added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5058168    Subject:  Delivery   Requester: نبيل ابوبكر    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMF57C49AB5FCC4B388A9517F6E1E46AE1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>
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<div class="MsoNormal">Please check the below order status already has scheduled on today 29<sup>th</sup>-Oct-22 and our delivery team arrange for the delivery. Once it done will confirm.</div>
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<div class="MsoNormal"><img width="815" height="40" style="width:8.4895in;height:.4166in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzYxMjAyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9FEkTshmPtMLKOpdrL64kBOda7BBOQb-HQQzFgYxmBU" data-id="2044003612025"></div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Harun</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, October 29, 2022 2:29 AM<br>
<b>To:</b> Harun Rashid &lt;[email-masked]&gt;; Bsj Nf &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5058168] - Delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​Hi Team,<br>
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Problem Statement - Late Delivery WWD<br>
Order ID - 6176609282<br>
Item ID - 158533902  </span></div>
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</span>​<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Assistance Required - Need urgent delivery<br>
Order placed on :24/10/2022<br>
Was expected to be delivered on: Oct 28, 2022<br>
​Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was placed on 24/10/2022 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
CS Team </span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 28 Oct at 7:48 PM
<span class="separator">, نبيل ابوبكر &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>لم يصل الطلب حتى الان في الوقت المحدد ؟ ارجو الرد بخصوص ذلك <br>
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<a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Friday, October 28, 2022, 11:24 AM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 5058168</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5058168<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>-——<span lang="AR-SA" dir="RTL"></span></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Samer Alorainii :
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<span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>كما</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>نرى</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>،</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>فقد</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>حددت</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>الطلب</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>ليتم</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>تسليمه</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>مع</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>التجميع</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>في</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> 28 </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>أكتوبر</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> 2022 </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>،</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>كما</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>نحيطك</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>علما</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>بأن</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>سيتصل</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>بك</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>فريق</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span 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<span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>لا</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>تتردد</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>بالتواصل</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>معنا</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>ان</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>كنت</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>تحتاج</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>الى</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>المزيد</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>من</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> </span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>المساعده</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'> .</span><span lang="AR-SA" style='font-size:13.0pt;font-family:"Segoe UI",sans-serif;color:black'>
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