Subject: Note Added - [#5047522] escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 Oct 2022 07:40:27 +0000

Hi ,    Harun Rashid added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5047522    Subject:  escalation   Requester: محمد    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMEA7AA3180E1D425EBB93BEDCE4C09693" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>-Team</div>
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<div class="MsoNormal">Please check the below order status already has weekly scheduled on
<span style="background:yellow;mso-highlight:yellow">27<sup>th</sup>-Oct-22 at Yanbu area</span>. Kindly confirm to the customer.</div>
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<div class="MsoNormal"><img width="779" height="49" style="width:8.1145in;height:.5104in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzIyMDYxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zVnzoudpxmT6tUDTlx0bpYd4rWba153y-cY6NXTfHJU" data-id="2044003220613"></div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Harun</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, October 25, 2022 12:59 AM<br>
<b>To:</b> Harun Rashid &lt;[email-masked]&gt;; Bsj Nf &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5047522] - escalation</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement - Late Delivery WWD<br>
Order ID -  6176022137<br>
Item ID - 158533902 </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span>​<span style="font-size:10.5pt;font-family:-apple-system">Assistance Required - Need urgent delivery<br>
Order placed on :21/10/2022<br>
Was expected to be delivered on: Oct 24, 2022<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was placed on 21/10/2022 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
CS Team</span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 25 Oct at 1:51 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا محمد،</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نحن نقدر صبرك.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك ،</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم</span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5047522:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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