Subject: Note Added - [#4815919] مشكلة بعربية الاطفال كفر لايثبت وكفر لايتحرك يمين او يسار
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 11:27:34 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4815919    Subject:  مشكلة بعربية الاطفال كفر لايثبت وكفر لايتحرك يمين او يسار   Requester: Manayer Hassan    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM291403DCB206417A8102A291C9BFB5E6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please ask customer to visit nearest available store where department in charge can do the inspection of the issue &amp; can guide customer with further steps.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Share the customer details here so that KSA team can ask store to support on this.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">++<a id="OWAAM50196DB8D0234798A60AB0F55B72DBAE" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dilip Singh</span></a>
<a id="OWAAMC0E63AFCB2C146C1B3B6C90E9951008C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Alvin Cruz</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please ask store team to assist customer on this.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, 7 October 2022 8:21 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4815919] - مشكلة بعربية الاطفال كفر لايثبت وكفر لايتحرك يمين او يسار</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<strong><span style="font-family:-apple-system">REMINDER</span></strong>:<br>
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Hope you are doing well.<br>
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With reference to the order number: 6164642761<br>
Item: 163589859 - Juniors - Juniors Roadstar Tropical Palm Printed Baby Buggy<br>
Territory: KSA<br>
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Customer purchased this item in 29/08/2022 and is saying that the item has a manufacturing defect as the wheels of buggy as one of them is unstable and the other won't move at all. <br>
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The item has 1 year warranty and images of the item are attached, please advise if we can do anything for this customer to rectify this issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 11 Sep at 4:22 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly assist<br>
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Hope you are doing well.<br>
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With reference to the order number: 6164642761<br>
Item: 163589859 - Juniors - Juniors Roadstar Tropical Palm Printed Baby Buggy<br>
Territory: KSA<br>
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Customer purchased this item in 29/08/2022 and is saying that the item has a manufacturing defect as the wheels of buggy as one of them is unstable and the other won't move at all. <br>
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The item has 1 year warranty and images of the item are attached, please advise if we can do anything for this customer to rectify this issue.<br>
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Thank you for your help.<br>
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Regards,<br>
Samer</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 6 Sep at 11:39 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4815919" rel="noreferrer">#4815919</a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Hope you are doing well.<br>
<br>
With reference to the order number: 6164642761<br>
Item: 163589859 - Juniors - Juniors Roadstar Tropical Palm Printed Baby Buggy<br>
Territory: KSA<br>
 <br>
Customer purchased this item in 29/08/2022 and is saying that the item has a manufacturing defect as the wheels of buggy as one of them is unstable and the other won't move at all. <br>
<br>
The item has 1 year warranty and images of the item are attached, please advise if we can do anything for this customer to rectify this issue.<br>
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Thank you for your help.<br>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 2 Sep at 8:17 PM
<span class="separator">, Manayer Hassan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">في جمعة، 2 سبتمبر، 2022 في 6:46 م، كتب Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:</span></div>
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا عميلنا العزيز.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرا لتواصلكم معنا واعطائنا الفرصة لخدمتكم.</span>
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<span lang="AR-SA" style="font-size:10.5pt">نحن نعتذر بصدق عن الإزعاج الذي تواجهه ، ومع ذلك ، فقد حاولنا التحقق من وجود طلب باستخدام عنوان بريدك الإلكتروني ورقم الاتصال الخاص بك ولكننا لم نستطع الوصول الى اي معلومات خاصه بك.</span>
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<span lang="AR-SA" style="font-size:10.5pt">لذلك يرجى تزويدنا برقم الطلب حتى نستطيع مساعدتك على اكمل وجه.</span>
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<span lang="AR-SA" style="font-size:10.5pt">نتطلع إلى الاستماع منك قريبًا. شكرا لك على مساعدتك!</span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك،<br>
فريق الدعم<br>
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<span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>6164642761 رقم الطلب </span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4815919:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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