Subject: Note Added - [#4991781] issue with driver
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Oct 2022 11:58:44 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4991781    Subject:  issue with driver   Requester: [email-masked]    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">It seems the location is incorrect. Kindly assist to provide correct and complete customer address. Thanks.
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, October 12, 2022 3:39 PM<br>
<b>To:</b> Eman Helmy &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4991781] - issue with driver</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: ​​issue with driver<br>
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Order ID: 6173042193<br>
Tracking ID:48318453444<br>
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​The customer told us that he is being contacted by the driver that he will deliver the order, but all days he did not deliver it. The customer was upset that he promised her that he would deliver it, but in the end he did not deliver it.<br>
Please contact the driver and tell him that he delivers it on the specified day and does not bother the customer every day that he will reach it and he will not deliver it<br>
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Thanks for your cooperation.<br>
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Regards,<br>
CS Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل الثلاثاء, 11 أكتوبر في 7:51 م
<span class="separator">, <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint.<br>
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</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في سنتربوينت<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍</span><span style="color:#3F3F46">️ من فضلك ادخل اسمك<br>
<b>Customer: </b>الجوهرة<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> حالة الطلب<br>
<b>Bot: </b>الرجاء إدخال رقم طلبك للمتابعة.<br>
<b>Customer: </b>6173042193<br>
<b>Bot: </b>طلبك في الطريق </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128666;</span><span style="color:#3F3F46">
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تتّبع طلبك هنا: <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.fareye.co%2Ftrack.html%3Fcom_code%3Dlmc%26pm_Id%3D622%26track_page_version%3Dv2%26thex%3Dffffff%26only_latest%3Dfalse%26tracking_number%3D48318453444&amp;data=05%7C01%7Cmarniel%40aramex.com%7C597b7cc78e004ef9e9c208daac464d46%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638011715187331134%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=WloL%2BhKDof%2ByiYfHt8Dnlt1J8sbFj1AuKDGFfl%2B1YNI%3D&amp;reserved=0" rel="noreferrer">
https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=48318453444</a><br>
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يمكنك أيضًا تتّبع طلبك من سجل الطلبات في حسابي<br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: لست راضيًا أو غير راضٍ]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم <br>
<b>Bot: </b>يرجى إدخال عنوان البريد الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>يرجى إدخال رقم الجوال المسجل<br>
<b>Customer: </b>504451027</span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا الجوهره شكرا لتواصلك معنا , معك حصه
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كيف يمكنني مساعدتك ؟</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">طلبيتي خرجت للتسليم من ٣ ايام و ازعجني مندوب التوصيل بالرسائل و المكالمات لطلب الموقع المحدد مسبقا ،، و ارسلت الموقع و صورة من المنزل و</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">و بقيت في المنزل ٣ ايام و عطلت اعمالي و انا انتظره و لا يرد علي !</span></div>
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إبقى معنا</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">الجوهرة</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ماعندي مشكله التسليم بعد شهر ،،، و لكن المزعج اتصالات و رسائل مندوب التوصيل و هو لم يوصل الطلب !</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:45 PM, 11th Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر عزيزي العميل</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:46 PM, 11th Oct</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">راح يتم التواصل مع شركة الشحن بعدم ازعاج العميل</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:46 PM, 11th Oct</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:46 PM, 11th Oct</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">الجوهرة</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">اعرف انها ليست مشكلتكم و لم اواجه منكم الا كل حسن تعامل و احترافية الخدمة و لكن مندوب الشركة ما أعرف ليه يطلب الموقع و يدعي انه في الطريق ٣ ايام على هذا الحال و لم يصل حتى الان !</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:48 PM, 11th Oct</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر اشد الاعتذار سوف نتواصل مع شركة ارامكس واخبارهم بمشكلتك وبإذن الله ماتتكرر معك</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:49 PM, 11th Oct</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">الجوهرة</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">مشكلتي مع المندوب ليست الازعاج ،،، استطيع التحمل ،، ولكن مشكلتي انه ٣ ايام يدعي ان بيوصل اليوم و انتظره و لا يوصل !</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:49 PM, 11th Oct</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">الجوهرة</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46">شكرا </span>
<span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#127801;</span><span style="color:#3F3F46"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:49 PM, 11th Oct</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:50 PM, 11th Oct</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"helvetica neue";color:#999999'>View conversation in
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F510395015250362%2Finbox%2Fopen%2F0%2Fconversation%2F666614894932405&amp;data=05%7C01%7Cmarniel%40aramex.com%7C597b7cc78e004ef9e9c208daac464d46%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C638011715187331134%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=t9Kl1mdKB0alc7evsmA50MERvrpiB6yPFTHdOlmOhG4%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"helvetica neue";color:#333333'></span>
</div>
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</blockquote>
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</div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4991781:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>