Subject: Note Added - [#4747882] شكوى و استفسار
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 10 Oct 2022 07:23:05 +0000

Hi ,    Bala Subramaniam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4747882    Subject:  شكوى و استفسار    Requester: Fuzzy Tree    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Please go ahead and process the refund. Also issue a AED 100 good will voucher for the delay we had caused.
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:black">Regards,</span></div>
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<span style="font-size:11.0pt;color:black">Bala Subramaniam </span>
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<span lang="EN-US" style="font-size:12.0pt;color:black">Faraz Lohani &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 10 October 2022 at 10:41 AM<br>
<b>To: </b>Max &lt;[email-masked]&gt;, Prakash Iyangar &lt;[email-masked]&gt;, Bala Subramaniam &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#4747882] - </span><span lang="AR-SA" dir="RTL" style="font-size:12.0pt;color:black">شكوى و استفسار</span><span lang="EN-US" style="font-size:12.0pt;color:black"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi <a id="OWAAM2ADB903A56CD49278112F6B8766C06C9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prakash Iyangar</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">This is still pending, and the customer is coming back.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a id="OWAAMD6304A73C7F14E658EF22EAE5BA534D3" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bala Subramaniam</span></a></span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Faraz Lohani &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, October 3, 2022 2:19 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Prakash Iyangar &lt;[email-masked]&gt;; Bala Subramaniam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4747882] - </span><span lang="AR-SA" dir="RTL" style="font-size:11.0pt">شكوى و استفسار</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi <a id="OWAAME260D56E5641496A833EBB5704180051" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prakash Iyangar</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Another reminder.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a id="OWAAM3F016F93A5434EFE936178C74A9FCF45" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bala Subramaniam</span></a></span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, September 20, 2022 10:48 AM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bala Subramaniam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4747882] - </span><span lang="AR-SA" dir="RTL" style="font-size:11.0pt">شكوى و استفسار</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi <a id="OWAAMFF7779B383D84E139120CEAA08CEA736" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prakash Iyangar</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">2<sup>nd</sup> reminder. Please assist to close the case.</span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 12, 2022 4:36 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4747882] - </span><span lang="AR-SA" dir="RTL" style="font-size:11.0pt">شكوى و استفسار</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi <a id="OWAAM30D69D41F4464362A70A64A64A851400" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prakash Iyangar</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Reminder for the below.</span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, September 9, 2022 12:06 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4747882] - </span><span lang="AR-SA" dir="RTL" style="font-size:11.0pt">شكوى و استفسار</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi <a id="OWAAM56BF5463B0B640F9A0D4FFF3590D1EFE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prakash Iyangar</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Please assist to get it closed. The cst is waiting.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a id="OWAAMF409040FA366421C837525F9BCAACC39" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bala Subramaniam</span></a>
 FYI</span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Faraz Lohani
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<b>Sent:</b> Tuesday, September 6, 2022 3:12 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4747882] - </span><span lang="AR-SA" dir="RTL" style="font-size:11.0pt">شكوى و استفسار</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi <a id="OWAAM8998A191FE814C9C9F213FC5D94040C2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prakash Iyangar</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Please assist with the below approval.</span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 29, 2022 2:31 PM<br>
<b>To:</b> Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4747882] - </span><span lang="AR-SA" dir="RTL" style="font-size:11.0pt">شكوى و استفسار</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team </span><span lang="EN-US" style="font-size:11.0pt"></span>
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<strong><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Kindly update us on the below, thank you for your help!</span></strong><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Need the approval to remove My Credits<br>
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Order Date: Aug 8, 2022<br>
Order ID: 6160233607<br>
RMA : 1002999134<br>
Value of the return items; 99 SAR<br>
Mobile Number : +966557072698<br>
Email :[email-masked]<br>
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Assistance Required: Need to transfer the money to the bank account.<br>
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Issue Description: The customer placed the order Through TABBY and the customer returned the items to the store and the refund was done to him in My Credits. The customer initially paid via Tabby and is now asking to transfer this refund back to his account.We
 have already told the customer multiple times that my credits are non transferrable but the customer is insisting that they want the refund in their account.Please approve refunding the amount in the Tabby account and removing the My Credits from their account.<br>
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Regards,<br>
CS Team</span><span lang="EN-US" style="font-size:11.0pt"></span>
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