Subject: Note Added - [#4975820] update statu
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 09 Oct 2022 05:13:28 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4975820    Subject:  update statu   Requester: Roma_jj    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">We have updated the status as DELIVERED for the shared shipment.</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 337559 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> <span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'> Status update</span> </span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> <span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'> </span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); text-align: left; float: none; display: inline !important'>We have updated the status as DELIVERED for the shared shipment</span><span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'> </span> </span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/337559" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/337559</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="font-weight: 700"><span style="box-sizing: border-box; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<font color="#000000"><strong>Akshita Bisht</strong></font><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; color: rgb(0, 0, 0)">FarEye</span></span></span>
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                            On
                            Sat, 8 Oct at  6:27 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Gaurav/Nisha,</div>
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<div dir="ltr">Kindly provide the approval and timestamps so we can update the status accordingly.</div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/337559" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/337559</a></span>
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<div><font color="#000000"><strong>Thanks and Regards,</strong></font></div>
<div><font color="#000000"><strong>Pankaj Ramdoot</strong></font></div>
<div><font color="#000000"><strong>Technical Engineer | FarEye</strong></font></div>
<div><font color="#000000"><strong>Call: +91 70-6595-6595</strong></font></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 8 Oct at  5:36 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<span dir="ltr" style='box-sizing: border-box; word-break: break-word; font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>We have received your concern regarding the Update status.</span><br style='box-sizing: border-box; font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; font-size: 13px'><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-weight: 400'>We will revert you back as soon as we have an update or need any details to proceed further.</span><br style='box-sizing: border-box; font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; font-size: 13px'><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-weight: 400'>We are working on the same.</span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-weight: 400'> </span> <br style="box-sizing: border-box">
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<div><font color="#000000"><strong>Thanks and Regards,</strong></font></div>
<div><font color="#000000"><strong>Pankaj Ramdoot</strong></font></div>
<div><font color="#000000"><strong>Technical Engineer | FarEye</strong></font></div>
<div><font color="#000000"><strong>Call: +91 70-6595-6595</strong></font></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 8 Oct at  5:16 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Team,<br><br>Problem Statement: update the order status <br><br>Order ID:6172025855<br>Tracking ID:CRDSAL0592109422<br><br>Assistance Required: Mark the order as delivered.<br>the customer has confirmed to us that he/ she received the order. Kindly update the order status, So the customer will be able to create a return request and follow up for the same.<br><br>Regards,<br>CS Team<br><br>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 8 Oct at 12:05 PM
                            <span class="separator">,  Roma_jj &lt;[email-masked]&gt;  wrote:
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">السلام عليكم</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>
<b>Bot: </b> Hi, welcome to Centrepoint Stores &#128075;مرحبًا بك في متاجر سنتربوينت<br><b>Bot: </b> ✍️ من فضلك ادخل اسمك<br><b>Customer: </b> السلام عليكم<br><b>Bot: </b> مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br><b>Customer: </b> &#128230; حالة الطلب<br><b>Bot: </b> الرجاء إدخال رقم طلبك للمتابعة.<br><b>Customer: </b> 6172025855<br><b>Bot: </b> طلبك في الطريق &#128666; <br><br><br>تتّبع طلبك هنا: <a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=CRDSAL0592109422" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=CRDSAL0592109422</a><br> <br><br> يمكنك أيضًا تتّبع طلبك من سجل الطلبات في حسابي<br><b>Bot: </b> قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br><i>[Customer Feedback: غير راض للغاية]</i><br><b>Bot: </b> هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ &#128590;<br><b>Customer: </b> نعم <br><b>Bot: </b> يرجى إدخال عنوان البريد الإلكتروني<br><b>Customer: </b> [email-masked]<br><b>Bot: </b> يرجى إدخال رقم الجوال المسجل<br><b>Customer: </b> 0569969558<br>
</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">11:57 AM, 08th Oct</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">hessah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>مرحبا عميلنا العزيز شكرا لتواصلك معنا , معك حصه <br><br>كيف يمكنني مساعدتك ؟</div></div>        <div style="color: #999999;font-size: 11px;clear: right">11:59 AM, 08th Oct</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">السلام عليكم</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>6172025855حاله الطلب تحت الانشاء وهي وصلتني احتاج تتحدث حاله الطلب عشان عندي قطعه برجعها</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:00 PM, 08th Oct</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">hessah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>تمام راح ارفع تصعيد بتحديث حالة الطلب</div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:03 PM, 08th Oct</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">hessah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:03 PM, 08th Oct</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">hessah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>كان من دواعي سروري مساعدتكم. </div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:04 PM, 08th Oct</div>
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<tr><td style="text-align: center"><span style="font-size: 13px; color: #999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/665438721737071" style="font-weight: 500; color: #999; text-decoration: none" rel="noreferrer">Freshchat</a></span></td></tr>      </tbody>
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