Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Oct 2022 13:07:58 +0000

Hi Hessah Alsufayyan,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/SvrcwzRzKkiLiWK-lchd1Q~~/AALN9wA~/RgRlIqmqPVcDc3BjQgpjPCp2QWNqTlZaUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
<div>Dear Team, </div>

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<div>Kindly note that the order was fully delivered on the 29th of September. </div>

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<div>Best regards, </div>

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<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Khateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>8/10/2022 8:33 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#4946018] - Delivery</div>

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<div dir="ltr" style="margin-top:0px;margin-bottom:1rem">Hi Team,</div>

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<div dir="ltr">Kindly check if you delivered the order completely as the customer is complaining that he didn't receive all the items.</div>

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<div dir="ltr">You can find the attached for the missing the items.</div>

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<div dir="ltr">Thank you for your help!</div>

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<div dir="ltr" style="margin-top:0px;margin-bottom:1rem">Regards,</div>

<div dir="ltr">Rossana</div>

<div><img class="fr-fic fr-fil fr-dib" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTgyODU5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8rv12VNSpDnwbevupqgdkaqb2zj4DRYQsT5gTT2IGbY" style="width:auto"></div>

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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 6 Oct at 5:30 PM <span class="separator">, Arwa Alhajaj &lt;[email-masked]&gt; wrote: </span>

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<span class="separator">Dear Team,</span>

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<div><span class="separator">We have received your request. Allow us to check and revert to you.</span></div>
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<div><span class="separator">Best Regards,</span></div>
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<div><span class="separator">On Thu, Oct 6, 2022 at 4:00 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>

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<div><span class="separator">Hi Team,</span></div>

<div><span class="separator">Problem Statement: Proof of Delivery</span></div>

<div><span class="separator">Order ID: 6170632291</span></div>

<div><span class="separator">AWB: SD008138564</span></div>

<div><span class="separator">Assistance Required: Need Proof of Delivery</span></div>

<div><span class="separator">Issue Description: The customer is saying he did not receive the order. Kindly share POD.</span></div>

<div><span class="separator">Thank you for your help!</span></div>

<div><span class="separator">Regards,<br>
Hessah Alsufayyan</span></div>
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<span class="separator">-- </span>

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<span class="separator">Arwa Alhajaj</span>

<div><span class="separator"><font color="#061fdd"><span style="font-size:13.3333px">Account Management</span></font></span></div>
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<div><span class="separator"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" style="font-family:'times new roman';font-size:medium" target="_blank"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a></span></div>
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<div><span class="separator"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank">shipa.com/delivery</a></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4946018