Subject: Note Added - [#4959935] Update order status
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Oct 2022 08:30:23 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4959935    Subject:  Update order status   Requester: Huda    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div dir="ltr">We have updated the delivered status for the shared shipment, please check and refer to the payload given below-</div>
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<div dir="ltr">REQUESTED BODY-</div>
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<div dir="ltr">{<br>  "customer_shipment_id": "617180695522999991",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2022-10-03 00:00:00",<br>  "entry_type": "Hybris",<br>  "order_id": "6171806955",<br>  "chargeable_weight": "2.0",<br>  "scac": "SAU",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2299999",<br>  "tracking_id": "CRDSAL0591101322",<br>  "reference_number": "CRDSAL0591101322"<br>}</div>
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<div dir="ltr">RESPONSE BODY-</div>
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<div dir="ltr">{"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b30312020a2353463062a6828"}}</div>
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<div style="line-height: normal"><span>We would like to inform you that we are proceeding with ticket # 337164 closure. Below is the summary for your reference.</span></div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> status change</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> <span style='color: rgb(0, 0, 0); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none' dir="ltr">We have updated the delivered status for the shared shipment</span></span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
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<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/337164" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/337164</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="font-weight: 700"><span style="box-sizing: border-box; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<font color="#000000"><strong>Akshita Bisht</strong></font><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; color: rgb(0, 0, 0)">FarEye</span></span></span>
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                          <blockquote class="freshdesk_quote">
                            On
                            Thu, 6 Oct at 10:57 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Nisha/Gaurav,</div>
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<div dir="ltr">​Please provide your approval for this status update request so that we may proceed further.</div>
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<div dir="ltr">@Centrepoint Support Team, Please provide the delivery timestamp.</div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/337164" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/337164</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-weight: 700">Thanks and Regards,</span></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Thu, 6 Oct at  9:04 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div dir="ltr">Greeting from FarEye!<br>We have received your concern regarding the status update.<br>We will revert you back as soon as we have an update or need any details to proceed further.<br>We are working on the same.<br>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/337164" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/337164</a></span>
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<div><strong>Thanks and Regards,</strong></div>
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<strong>Saurabh Deo,</strong><span style="font-family: tahoma, sans-serif"><strong> </strong>Technical Engineer</span>
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<div><a href="https://www.getfareye.com/" rel="noreferrer" target="">FarEye - Enabling Digital Logistics</a></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Thu, 6 Oct at  9:00 PM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4959935" rel="noreferrer">#4959935</a> </div>
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<div dir="ltr">Hi Team,<br><br>Problem Statement: update order status <br><br>Order Date : 30/9/2022<br>Order ID: 6171806955<br>Tracking ID: CRDSAL0591101322<br><br>Assistance Required: Mark the order as delivred.<br><br>the customer has confirmed to us that he/ she received the order. kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Thank You,<br>Centrepoint Support Team<br>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Thu, 6 Oct at  3:55 AM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">هدى</div>
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<b>Bot: </b> Hi, welcome to Centrepoint.<br><br><br>&#128075;مرحبًا بك في سنتربوينت<br><b>Bot: </b> مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br><b>Customer: </b> &#128257; عملية المرتجعات<br><b>Bot: </b> تريد إرجاع منتج؟ لا توجد مشكلة &#129303; يمكنك الإرجاع خلال 3 خطوات سهلة.<br><br><br>طلب الإرجاع أونلاين. فقط انتقل إلى سجل الطلبات تحت قائمة "حسابي".<br><br><br>قم بزيارة أحد متاجرنا الأقرب إليك وسلّم المرتجعات هناك.<br><br><br>أو اتصل على 8001111027  وسيقوم فريقنا بترتيب استلام المنتج منك.<br><br><br>لمزيد من التفاصيل، اطلّع على إجراءات الإرجاع في مركز المساعدة<br><a href="https://helpsa.splashfashions.com/ar/support/home#" rel="noreferrer">https://helpsa.splashfashions.com/ar/support/home#</a><br><b>Bot: </b> قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br><i>[Customer Feedback: غير راض للغاية]</i><br><b>Bot: </b> هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ &#128590;<br><b>Customer: </b> نعم <br>
</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">03:50 AM, 06th Oct</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Amirh</div>        <img src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_29e7daeb7cd3fb573327475427b4e87ef1f2dafaaac8f9934584fbad17a5d081/img_ielaj23ph6_e3a8e046901ab1a878f9afebb153f3194b3e063db6fe59ea24e5347aa6d64aae.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>مرحبا عزيزي العميل ,شكراً لتواصلك معنا. معك أميره<br>كيف يمكنني مساعدتك؟</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:50 AM, 06th Oct</div>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">هدى</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%87.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>انا طلبت طلبيه واستلمته قبل اربع او ثلاث ايام</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">03:50 AM, 06th Oct</div>    </td>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">هدى</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%87.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>وابي ارجع بعض من الطلبيه</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">03:51 AM, 06th Oct</div>    </td>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">هدى</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%87.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>لكن بالموقع طالع للحين ما استلمت الطلبيه</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">03:51 AM, 06th Oct</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Amirh</div>        <img src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_29e7daeb7cd3fb573327475427b4e87ef1f2dafaaac8f9934584fbad17a5d081/img_ielaj23ph6_e3a8e046901ab1a878f9afebb153f3194b3e063db6fe59ea24e5347aa6d64aae.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه' </div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:51 AM, 06th Oct</div>
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<tr></tr>
<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">هدى</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%87.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>وخدمه العملاء امس قال رفعت لك طلب وللحين ما اشوف شي تغير</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">03:51 AM, 06th Oct</div>    </td>
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<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Amirh</div>        <img src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_29e7daeb7cd3fb573327475427b4e87ef1f2dafaaac8f9934584fbad17a5d081/img_ielaj23ph6_e3a8e046901ab1a878f9afebb153f3194b3e063db6fe59ea24e5347aa6d64aae.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>نعم صحيح  لديك  طلب مرفوع</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:52 AM, 06th Oct</div>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Amirh</div>        <img src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_29e7daeb7cd3fb573327475427b4e87ef1f2dafaaac8f9934584fbad17a5d081/img_ielaj23ph6_e3a8e046901ab1a878f9afebb153f3194b3e063db6fe59ea24e5347aa6d64aae.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>سوف اقوم  برفعه  مره  اخرى للاستعجال</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:52 AM, 06th Oct</div>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Amirh</div>        <img src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_29e7daeb7cd3fb573327475427b4e87ef1f2dafaaac8f9934584fbad17a5d081/img_ielaj23ph6_e3a8e046901ab1a878f9afebb153f3194b3e063db6fe59ea24e5347aa6d64aae.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:52 AM, 06th Oct</div>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">هدى</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%87.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>٦١٧١٨٠٦٩٥٥</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">03:53 AM, 06th Oct</div>    </td>
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<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Amirh</div>        <img src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_29e7daeb7cd3fb573327475427b4e87ef1f2dafaaac8f9934584fbad17a5d081/img_ielaj23ph6_e3a8e046901ab1a878f9afebb153f3194b3e063db6fe59ea24e5347aa6d64aae.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>نعمل على طلبك ونطلب منك تزويدنا بمزيد من الوقت شاكرين صبركم وحسن تفهمكم</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:53 AM, 06th Oct</div>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Amirh</div>        <img src="https://images.freshchat.com/30x30/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_marketingpicFull/u_29e7daeb7cd3fb573327475427b4e87ef1f2dafaaac8f9934584fbad17a5d081/img_ielaj23ph6_e3a8e046901ab1a878f9afebb153f3194b3e063db6fe59ea24e5347aa6d64aae.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div> كان من دواعي سروري مساعدتكم اتمنى لك يوماََ طيب</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:55 AM, 06th Oct</div>
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<tr><td style="text-align: center"><span style="font-size: 13px; color: #999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/664090776046262" style="font-weight: 500; color: #999; text-decoration: none" rel="noreferrer">Freshchat</a></span></td></tr>      </tbody>
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