Subject: Note Added - [#4968561] update statu
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 06 Oct 2022 15:23:08 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4968561    Subject:  update statu   Requester: Uone92    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Mam,</div>
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<div dir="ltr">As  per your concern we have published the delivered status ,Kindly refer the request body below and proceed further</div>
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<div>{<br>  "customer_shipment_id": "617205675022999991",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2022-10-04 00:00:00",<br>  "entry_type": "Hybris",<br>  "order_id": "6172056750",<br>  "chargeable_weight": "2.883",<br>  "scac": "SAU",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2299999",<br>  "tracking_id": "CRDSAL0592319322",<br>  "reference_number": "CRDSAL0592319322"<br>}</div>
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<div style="line-height: normal"><span>We would like to inform you that we are proceeding with ticket # 337074 closure. Below is the summary for your reference.</span></div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Status update </span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> We have published the delivered status </span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
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<span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span><br>
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<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
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<span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span><br>
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<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor" style='font-family: "trebuchet ms", arial, sans-serif; font-size: 13px'>An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/337074" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/337074</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; font-weight: 700">Ankit</span></div>
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                            On
                            Thu, 6 Oct at  4:00 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Nisha/Gaurav,</div>
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<div dir="ltr">Please provide your approval so we can proceed further.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/337074" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/337074</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<strong>Anurag Mishra</strong><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">FarEye</span></span></span>
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                            On
                            Thu, 6 Oct at  3:49 PM
                            <span class="separator">,  Landmark Group &lt;[email-masked]&gt;  wrote:
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<div dir="ltr"><div dir="ltr">Hi Team,<br><br>Problem Statement: update the order status <br><br>Order Date : 01/10/2022<br>Order ID:6172056750<br>Tracking ID:CRDSAL0592319322<br><br>Assistance Required: Mark the order as delivered.<br>the customer has confirmed to us that he/ she received the order. Kindly update the order status, So the customer will be able to create a return request and follow up for the same.<br><br>Regards,<br>CS Team<br><br>
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                            On
                            Thu, 6 Oct at 12:22 PM
                            <span class="separator">,  Uone92 &lt;[email-masked]&gt;  wrote:
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">هياء</div>
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<b>Bot: </b> Hi, welcome to MaxFashion.<br><br><br>&#128075;مرحبًا بك في ماكس فاشون<br><b>Bot: </b> مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br><b>Customer: </b> &#128230; حالة الطلب<br><b>Bot: </b> الرجاء إدخال رقم طلبك للمتابعة.<br><b>Customer: </b> 6172056750<br><b>Bot: </b> طلبك في الطريق &#128666; <br><br><br>تتّبع طلبك هنا: <a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=CRDSAL0592319322" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=CRDSAL0592319322</a><br> <br><br> يمكنك أيضًا تتّبع طلبك من سجل الطلبات في حسابي<br><b>Bot: </b> قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br><i>[Customer Feedback: غير راض للغاية]</i><br><b>Bot: </b> هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ &#128590;<br><b>Customer: </b> نعم <br>
</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:12 PM, 06th Oct</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">hessah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>مرحبا هياء شكرا لتواصلك معنا , معك حصه <br><br>كيف يمكنني مساعدتك ؟</div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:13 PM, 06th Oct</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">هياء</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%87.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>الو</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:13 PM, 06th Oct</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">هياء</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%87.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>لو سمحتي ابي تأكدون لي الطلب عشان اقدر اسوي استرجاع</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:14 PM, 06th Oct</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">hessah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>دقيقة من فضلك ليتم التحقق<br>إبقى معنا</div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:15 PM, 06th Oct</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">hessah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>هل تم استلام الطلب ؟</div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:15 PM, 06th Oct</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">هياء</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%87.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>ايه</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:16 PM, 06th Oct</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">هياء</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%87.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>لي يومين اقول لكم استلمته</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:16 PM, 06th Oct</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">hessah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>تمام</div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:18 PM, 06th Oct</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">hessah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>راع ارفع تصعيد للفريق التقني يحدثون حالة الطلب</div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:18 PM, 06th Oct</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">hessah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>نعتذر عزيزي العميل</div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:18 PM, 06th Oct</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">hessah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:18 PM, 06th Oct</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">hessah</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>كان من دواعي سروري مساعدتكم. </div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:21 PM, 06th Oct</div>
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<tr><td style="text-align: center"><span style="font-size: 13px; color: #999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/664368265792395" style="font-weight: 500; color: #999; text-decoration: none" rel="noreferrer">Freshchat</a></span></td></tr>      </tbody>
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