Subject: Note Added - [#4954563] update statu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Oct 2022 13:13:12 +0000

Hi ,    Qazi Mohammed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4954563    Subject:  update statu   Requester: hi    Note Content:   <div class="WordSection1">
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<a rel="noreferrer">As per customer request, Order status updated as picked up complete.
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, October 4, 2022 3:57 PM<br>
<b>To:</b> Centrepoint Sulaimaniya &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4954563] - update statu</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Updating C&amp;C order status<br>
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Order ID:6171617849<br>
Store code: ShoeMart21193<br>
Tracking ID:617161784922999991<br>
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Assistance Required: Mark the order as delivered.<br>
The customer confirmed to us that she has received the order. kindly update the order status.<br>
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Regards,<br>
CS Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 3 Oct at 4:06 PM
<span class="separator">, hi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint Stores </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span lang="AR-SA" dir="RTL" style="color:#3F3F46">مرحبًا بك في متاجر سنتربوينت</span><span style="color:#3F3F46"><br>
<b>Bot: </b>Hi hi, what do you need help with?<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> Order Status<br>
<b>Bot: </b>Please enter your order number to continue.<br>
<b>Customer: </b>6171617849<br>
<b>Bot: </b></span>
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<span style="color:#3F3F46">Great news!
</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#127881;</span><span style="color:#3F3F46"> Your order is
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.</span></div>
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<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hi! I want to change the size if online purchased sandles can you please guide me</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Order no.6171617849</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I collected the parcel yesterday</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please note that it is not possible to modify the order or add any products after it has been confirmed. We request you to cancel the order and re-order again.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other questions that I can help you with?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I already received the parcel yesterday frim sulemaniya branch</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have the products been received from order No. 617617849</span></div>
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46"><span dir="RTL"></span><span dir="RTL"></span>؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">There is error in your system ,yes i have received it but there is size issue in one of sandles</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will contact you as soon as possible to help
 you resolve the issue.<br>
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We ask that you allow us some time so that we can work on this and do the work.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:01 PM, 03rd Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other questions that I can help you with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:01 PM, 03rd Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hi</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">This is third time from the morning i m asking for exchange</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:03 PM, 03rd Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hi</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">How long it will take</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:03 PM, 03rd Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Unfortunately, dear customer, we cannot replace products at the moment, only return. We will also update the status of the order until it has been received so that you
 can make a return</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:04 PM, 03rd Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We ask that you allow us some time so that we can work on this and do the work.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:04 PM, 03rd Oct</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other questions that I can help you with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:04 PM, 03rd Oct</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hi</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">No thanks!</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:05 PM, 03rd Oct</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.<br>
<br>
Have a wonderful day.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:05 PM, 03rd Oct</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/663593859026193" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
</div>
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</blockquote>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4954563:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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