Subject: Ticket Assigned - Conversation with hello
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 29 Sep 2022 16:37:05 +0000

Hi Hessah Alsufayyan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6170416086 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD008144390     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0556369659 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Dear Customer, My name is Reenad .Thank you for contacting us. I will be happy to help you! Customer:  Hi .. I asked for tracking details for my order. The agent sent me a link. When I click on it I get below error Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  IMAGE Customer:  It says no tracking status found Agent:  You can now track it online at https://cutt.us/SHIPA using tracking number SD008144390 Agent:  Is there anything else i can assist you with? Customer:  IMAGE Customer:  I got this .. last updated on 27 Sep Agent:  Order (6170416086) is due to be delivered on (01-10-2022) Please wait for it to arrive Customer:  Ok.. thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:27 PM, 29th Sep                   hessah                   Hi, Thank you for contacting us. How may I help you?           08:28 PM, 29th Sep                     hello                    Hello           08:28 PM, 29th Sep                     hello                    Regarding my order number 6170416086           08:29 PM, 29th Sep                     hello                    I returned some of the items. When the Aramax agent came to receive my son gave wrong package by mistake           08:30 PM, 29th Sep                     hello                    Can you please arrange to get the correct package           08:30 PM, 29th Sep                     hello                    Hello           08:32 PM, 29th Sep                   hessah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:32 PM, 29th Sep                   hessah                   We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will contact you as soon as possible to help you resolve the issue.  We ask that you allow us some time so that we can work on this and do the work.           08:33 PM, 29th Sep                   hessah                   Do you have any other questions that I can help you with?           08:33 PM, 29th Sep                     hello                    Only this. Thanks.. I will wait for the call           08:33 PM, 29th Sep                   hessah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:36 PM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4938731