Subject: Note Added - [#4929000] late delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 08:08:18 +0000

Hi ,    Zainul Hasan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4929000    Subject:  late delivery   Requester: عائشة مالك محمد    Note Content:   <div class="WordSection1">
<div class="MsoNormal">OK, We are arranging again. </div>
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<div>From: Splash &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, September 28, 2022 10:33 AM<br>
<b>To:</b> Zainul Hasan &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Bm olmriyadh &lt;[email-masked]&gt;; Akash Datla &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4929000] - late delivery</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">As per the customer that when the courier came to deliver the order the customer inform him that he is going to bring the money but the courier didn't wait</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly check and <span style="color:#183247">deliver the order on priority.</span> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Splash </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 28 Sep at 10:51 AM
<span class="separator">, Zainul Hasan &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dears,
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Shipment rejected by CST.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Akash Datla &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, September 28, 2022 8:52 AM<br>
<b>To:</b> Zainul Hasan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Landmark Group &lt;[email-masked]&gt;; Bm olmriyadh &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4929000] - late delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">++<a id="OWAAM6F439CCC67B8412AB331DC81D5210A6B" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Zainul Hasan</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Akash Datla</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, September 27, 2022 7:14 PM<br>
<b>To:</b> Bm olmriyadh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akash Datla &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4929000] - late delivery</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: Late delivery<br>
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Order Date: 25/09/2022<br>
Order ID:6170773343<br>
Tracking ID:FC0927220003522<br>
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Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on     <br>
27/09/22 but still not delivered to the customer.<br>
Please deliver the order on priority.<br>
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Regards,<br>
CS Team </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Tue, 27 Sep at 7:56 PM
<span class="separator">, عائشة مالك محمد &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="color:#3F3F46">Bot:
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</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في سبلاش<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> حالة الطلب<br>
<b>Bot: </b>الرجاء إدخال رقم طلبك للمتابعة.<br>
<b>Customer: </b>طلب باسم عائشة مالك<br>
<b>Bot: </b>عذرًا، رقم الطلب يبدو غير صالحًا. </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128533;</span><span style="color:#3F3F46"> للحصول على رقم الطلب الصحيح، يرجى الاطلاع على البريد الإلكتروني أو الرسالة النصية لتأكيد الطلب.<br>
<b>Bot: </b>هل ترغب بالمتابعة<br>
<b>Customer: </b>القائمة الرئيسية<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> حالة الطلب<br>
<b>Bot: </b>الرجاء إدخال رقم طلبك للمتابعة.<br>
<b>Customer: </b>6170773343<br>
<b>Bot: </b>طلبك في الطريق </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128666;</span><span style="color:#3F3F46">
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تتّبع طلبك هنا: </span><span style="color:black"><a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FC0927220003522" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FC0927220003522</a></span><span style="color:#3F3F46"><br>
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يمكنك أيضًا تتّبع طلبك من سجل الطلبات في حسابي<br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: غير راض للغاية]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم <br>
<b>Bot: </b>يرجى إدخال عنوان البريد الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>يرجى إدخال رقم الجوال المسجل<br>
<b>Customer: </b>0565066315</span><span style="color:black"> </span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا عائشة شكرا لتواصلك معنا , معك حصه
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كيف يمكنني مساعدتك ؟</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">عندى طلب وصل المندوب قول ما اجيب له الفلوس راح ما انتظر</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل المندوب ذهب بدون لا ياخذ المبلغ ومعه الطلب ؟</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">عائشة مالك محمد</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDkyNDgzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MjIlOwXJRugU4kzKXTKOkzhJF-9-OpHMqM9s9v3tSCY" data-id="2044000924833" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">نعم</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:54 PM, 27th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDkyNDgzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MjIlOwXJRugU4kzKXTKOkzhJF-9-OpHMqM9s9v3tSCY" data-id="2044000924833" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.<br>
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نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:54 PM, 27th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDkyNDgzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MjIlOwXJRugU4kzKXTKOkzhJF-9-OpHMqM9s9v3tSCY" data-id="2044000924833" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:54 PM, 27th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">عائشة مالك محمد</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDkyNDgzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MjIlOwXJRugU4kzKXTKOkzhJF-9-OpHMqM9s9v3tSCY" data-id="2044000924833" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لا شكرا</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:54 PM, 27th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDkyNDgzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MjIlOwXJRugU4kzKXTKOkzhJF-9-OpHMqM9s9v3tSCY" data-id="2044000924833" alt="Image removed by sender. Image removed by sender."></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:55 PM, 27th Sep</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
</span><a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/661662515658130" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999;text-decoration:none'>Freshchat</span></a>
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</blockquote>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
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<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4929000:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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