Subject: Ticket Assigned - Conversation with mahesh
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 22 Sep 2022 15:21:01 +0000

Hi Hessah Alsufayyan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahesh mahesh                    Customer:  Hi Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mahesh, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6167807347 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  598769645 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Ok Agent:  Hi mahesh, Good evening, My name is Asmaa, I will be happy to assist you. Customer:  598769645 Customer:  Where is ur certificate Agent:  We see that you have placed your order on (12/09/2022). We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up today 20-09-2022. You’ll receive an SMS and an email when your order is ready for collection. Agent:  Is there anything else i can assist you with? Customer:  Today I can go and pick up Agent:  kindly wait until you receive the message Customer:  Ok Customer:  Thank you Agent:  you're most welcome Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mahesh, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6167807347 Bot:   It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mahesh, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6167807347 Bot:   It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:12 PM, 22nd Sep                   hessah                   Hi, Thank you for contacting us. How may I help you?           07:12 PM, 22nd Sep                     mahesh                    6167807347 order number           07:12 PM, 22nd Sep                     mahesh                    Please check where is my order and I ordered long time before           07:13 PM, 22nd Sep                   hessah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:14 PM, 22nd Sep                   hessah                   We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will contact you as soon as possible to help you resolve the issue.  We ask that you allow us some time so that we can work on this and do the work.           07:14 PM, 22nd Sep                   hessah                   Do you have any other questions that I can help you with?           07:14 PM, 22nd Sep                     mahesh                    6167807347 order number           07:15 PM, 22nd Sep                     mahesh                    Where this order now           07:15 PM, 22nd Sep                   hessah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:16 PM, 22nd Sep                     mahesh                    Are you there           07:17 PM, 22nd Sep                   hessah                   Your order is now being shipped and has been a little delayed so I will escalate to the store to speed up the order           07:18 PM, 22nd Sep                   hessah                   Do you have any other questions that I can help you with?           07:18 PM, 22nd Sep                   hessah                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           07:20 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4906559