Subject: Note Added - [#4892542] update the order status
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 21 Sep 2022 23:08:32 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4892542    Subject:  update the order status   Requester: Reham Issa    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div dir="ltr">Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance.</div>
<div dir="ltr">We are happy to help you.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/333131" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/333131</a></span>
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<div><span style="color: rgb(32, 33, 36); font-family: Roboto, sans-serif; font-size: 14px; white-space: pre-wrap">Thanks and Regards,</span></div>
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<span style="color: rgb(32, 33, 36); font-family: Roboto, sans-serif; font-size: 14px; white-space: pre-wrap">Shashi Kumar </span><span style="color: rgb(32, 33, 36); font-family: Roboto, sans-serif; font-size: 14px; white-space: pre-wrap; background-color: rgb(255, 255, 255)"> </span>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Wed, 21 Sep at  3:19 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Mam,</div>
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<div dir="ltr">&gt; As per your concern we have checked and found that status of the shared shipment is already published as delivered ,Kindly check the attached request body below and proceed further.</div>
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<div>{<br>  "customer_shipment_id": "616758158922999991",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2022-09-16 14:50:30",<br>  "entry_type": "Hybris",<br>  "order_id": "6167581589",<br>  "chargeable_weight": "3.0",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2299999",<br>  "tracking_id": "FC0915220002943",<br>  "reference_number": "FC0915220002943"<br>}</div>
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<div style="line-height: normal"><span dir="ltr">​</span></div>
<div style="line-height: normal"><span dir="ltr">&gt; Also we have attached the tracking of the shared where its reflecting that item has been  marked as delivered ,Kindly check the attached screenshot and let us know if you still facing any further issue regarding this order .</span></div>
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<div style="line-height: normal"><span dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMjQzMzY5NTksImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.5viGwopRD4t0GBDX2MR5MSMTFIfSKtg_jrPk3QJLxN4" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="24124336959"></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/333131" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/333131</a></span>
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<div dir="ltr"><div style='box-sizing: border-box; word-break: break-word; font-family: "trebuchet ms", arial, sans-serif'><div dir="ltr" style="box-sizing: border-box; word-break: break-word">
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; background-color: rgb(250, 250, 250)"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">Thanks and Regards,</span></span><div style="box-sizing: border-box; word-break: break-word">
<div><span style="box-sizing: border-box; word-break: break-word; font-weight: 700">Ankit</span></div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">Technical Engineer</span></div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"> </span></div>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word" target="_blank">FarEye<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: tahoma, sans-serif">- Enabling Digital Logistics</span></a></span><div style="box-sizing: border-box; word-break: break-word">
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Call: </span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px; background-color: rgb(250, 250, 250)">+91 70-6595-6595 </span></span></span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">||</span><a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: break-word; overflow-wrap: break-word" target="_blank">www.getfareye.com</a><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">||</span>
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<img src="https://ci3.googleusercontent.com/proxy/3u3m4nxRivBcIktCNGgVCAZzk1HhxFS_yDPsML4pnvboCkkvxWYDNpXBfd5esXswSjMMdevhEMHYaaRhLhYDJfbVvNEID7OgZYEupoN83SfxRf4=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/gartner.png" alt="gartner" height="18" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"><div style="box-sizing: border-box; font-size: 11px; font-family: arial; line-height: 11px">7+ Mentions</div>
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<img src="https://ci6.googleusercontent.com/proxy/KJHjcG2Ks7ttbyMyT0YN1TB97b-lJ_oyZJZdoYEQQsos7mz_klwRkDdR7nxJGGLJL1QKaQEjc5-T8SoNnfZuTt9hNlZzx63cF6-ryJZmPw=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/IDC.png" alt="gartner" height="18" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"><div>Digital Disruptor</div>
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<img src="https://ci4.googleusercontent.com/proxy/sQ8oTa9aff-dslO_zZjHc6ishqF0eQ5mmXw8-NO9DqAsGsPato-Bq4y5l50ytFWslqER8_BJ-zy3O6aJurZEnTLvuJf8DweCyeEPIeLNFp13eBn5=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/deloitte.png" alt="gartner" height="18" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"><div>Recognized</div>
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<td style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; min-width: 5px; text-align: center"><a href="https://www.facebook.com/GetFarEye/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: normal; overflow-wrap: break-word; font-size: 13px" target="_blank"><img src="https://ci4.googleusercontent.com/proxy/mCz4Naj7Zw0iCKBY29FVx84tZ4njN2gdZmUmW6u8OYhewGHBEvDXlOqLqp3wSNkQgjNXW_Wp5fqmksTU0HUhXM1zJMY7eWIReYEn2EOfrckCPtg=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559288683/icon-02.png" alt="facebook" width="20" style="box-sizing: border-box; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"></a></td>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Wed, 21 Sep at  2:34 AM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr"><div dir="ltr">Hi Team,<br><br>Problem Statement: Update the order status <br><br>Order ID: 6167581589 <br>Order Date :  11/09/2022<br>Tracking ID: FC0915220002943<br><br>Assistance Required:  Please update the status of the order .<br> <br>Issue Description: as per Hybris the status is IN_PROGRESS and the cx is saying he already received the order and needs to create a return request.<br><br>Kindly, update the order status.<br> <br>Regards,<br>The Support Team</div></div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            تشغيل
                            الأثنين, 19 سبتمبر في  5:07 م
                            <span class="separator">,  Max &lt;[email-masked]&gt;  كتب:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div>Hi Team,</div>
<div><br></div>
<div>Problem Statement: Update the order status </div>
<div><br></div>
<div dir="ltr">Order ID: 6167581589 </div>
<div dir="ltr">Order Date :  11/09/2022</div>
<div dir="ltr">Tracking ID: FC0915220002943</div>
<div><br></div>
<div>Assistance Required:  Please update the status of the order .</div>
<div> </div>
<div>Issue Description: as per Hybris the status is IN_PROGRESS and the cx is saying he already received the order and needs to create a return request.</div>
<div><br></div>
<div>Kindly, update the order status.</div>
<div> </div>
<div>Regards,</div>
<div dir="ltr">The Support Team</div>
</div></div>
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</blockquote>
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