Subject: New Reply Received - Conversation with بدرية الحربي
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 20 Sep 2022 14:09:31 +0000

Hi Hessah Alsufayyan,  The customer has responded to the ticket.  Conversation with بدرية الحربي  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/-h99Oyk49Q6xnhu-_seA9w~~/AALN9wA~/RgRlCv0WPVcDc3BjQgpjIpbJKWMDaorAUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
<div>Dear Team, </div>

<div> </div>

<div> </div>

<div>The order is out for collection. We will do our best to expedite the process. </div>

<div> </div>

<div> </div>

<div>Best regards, </div>

<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Khateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<div> </div>

<div> </div>

<div> </div>

<hr>
<div><strong></strong></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>20/9/2022 2:42 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Re: [#4836692] - Conversation with بدرية الحربي</div>

<div> </div>

<div> </div>

<div> </div>

<div dir="ltr">
<a class="gmail_plusreply" href="mailto:[email-masked]" id="plusReplyChip-21" rel="noreferrer">@ShipaDelivery Support</a> FYKA.

<div> </div>

<div>Best Regards,</div>

<div> </div>
</div>

<div> </div>

<div> </div>

<div> </div>

<div class="gmail_quote">
<div class="gmail_attr" dir="ltr">On Sun, Sep 18, 2022 at 5:34 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>

<blockquote class="gmail_quote">
<div class="msg8987297859232434603">
<div lang="EN-US">
<div class="m_8987297859232434603WordSection1">
<div class="MsoNormal">
<a href="mailto:[email-masked]" id="m_8987297859232434603OWAAM74A3A1A4F5FD449F9BCA3774863E98B9" rel="noreferrer" target="_blank"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Arwa Alhajaj</span></a> <a href="mailto:[email-masked]" id="m_8987297859232434603OWAAMCA40BE97EC7F49C0A8D272F33AF89F27" rel="noreferrer" target="_blank"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Abdulrahman Rdwan</span></a>,</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Reminder for collection.</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Order ID: 6162509259</div>

<div class="MsoNormal">AWB: SD007935128</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Regards,</div>

<div>
<div class="MsoNormal"><img alt="Logo

Description automatically generated" height="58" id="m_8987297859232434603_x0000_i1028" style="width:1.2666in;height:0.6083in" width="122"></div>

<div class="MsoNormal"><b><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Akshay Berry</span></b></div>

<div class="MsoNormal">Vendor Support &amp; Escalations Specialist</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">T: +971 4 5172125</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Landmark Group HQ, Marina, Dubai, UAE</span></div>
</div>

<div class="MsoNormal"> </div>

<div>
<div>
<div class="MsoNormal">
<b>From:</b> Akshay Berry<br>
<b>Sent:</b> Friday, September 16, 2022 9:40 PM<br>
<b>To:</b> Arwa Alhajaj &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Cc:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Mohammad Hameed Mohammad Fasi &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Vishwajeet Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Abdulrahman Rdwan &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Amr Essam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4836692] - Conversation with بدرية الحربي</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="m_8987297859232434603OWAAM689363E116324D6A96110B9CCF1DA50D" rel="noreferrer" target="_blank"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Arwa Alhajaj</span></a>,</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Reminder for collection.</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Order ID: 6162509259</div>

<div class="MsoNormal">AWB: SD007935128</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Regards,</div>

<div>
<div class="MsoNormal"><img alt="Logo

Description automatically generated" height="58" id="m_8987297859232434603Picture_x0020_58" style="width:1.275in;height:0.6in" width="122"></div>

<div class="MsoNormal"><b><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Akshay Berry</span></b></div>

<div class="MsoNormal">Vendor Support &amp; Escalations Specialist</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">T: +971 4 5172125</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Landmark Group HQ, Marina, Dubai, UAE</span></div>
</div>

<div class="MsoNormal"> </div>

<div>
<div>
<div class="MsoNormal">
<b>From:</b> Arwa Alhajaj &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, September 13, 2022 12:17 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Cc:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Mohammad Hameed Mohammad Fasi &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Vishwajeet Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Abdulrahman Rdwan &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Amr Essam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4836692] - Conversation with بدرية الحربي</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div><b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments! </span></i></b></div>

<div>
<div>
<div class="MsoNormal">Hello Akshay,</div>

<div>
<div class="MsoNormal"> </div>
</div>

<div>
<div class="MsoNormal">Kindly note that the delivery assistant is out to pick up the order.</div>
</div>

<div>
<div class="MsoNormal"> </div>
</div>

<div>
<div class="MsoNormal">Best Regards,</div>
</div>

<div>
<div class="MsoNormal"> </div>
</div>

<div>
<div class="MsoNormal"> </div>
</div>
</div>

<div class="MsoNormal"> </div>

<div>
<div>
<div class="MsoNormal">On Tue, Sep 13, 2022 at 12:09 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:</div>
</div>

<blockquote>
<div>
<div>
<div>
<div class="MsoNormal">Hi <a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@Arwa</span></a> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@Nujoud Qasem</span></a>,</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Reminder for return collection at the earliest.</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Order ID: 6162509259</div>

<div class="MsoNormal">AWB: SD007935128</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Regards,</div>

<div>
<div class="MsoNormal"><img alt="Logo

Description automatically generated" height="58" id="m_8987297859232434603m_-6922386038290778219Picture_x0020_58" style="width:1.275in;height:0.6in" width="122"></div>

<div class="MsoNormal"><b><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Akshay Berry</span></b></div>

<div class="MsoNormal">Vendor Support &amp; Escalations Specialist</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">T: +971 4 5172125</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Landmark Group HQ, Marina, Dubai, UAE</span></div>
</div>

<div class="MsoNormal"> </div>

<div>
<div>
<div class="MsoNormal">
<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, September 8, 2022 10:06 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4836692] - Conversation with بدرية الحربي</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div><b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments! </span></i></b></div>

<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Dear Sirs,</span></div>
</div>

<div>
<div class="MsoNormal">
<br>
<span style="font-size:10.5pt;font-family:'-apple-system'">AWB: SD007935128</span>
</div>
</div>

<div>
<div class="MsoNormal">
<br>
<span style="font-size:10.5pt;font-family:'-apple-system'">The above shipment has not been collected from the customer yet.</span>
</div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Kindly arrange collection of this shipment on priority</span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Regards,</span></div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Amira Alanaz</span></div>
</div>

<div class="MsoNormal">
<br>
<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">4836692:1125156</span><span style="font-size:10.5pt;font-family:'-apple-system'"> </span>
</div>
</div>
</div>
</div>

<div class="MsoNormal">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer" target="_blank">www.landmarkgroup.com</a>
</div>
</div>
</div>
</blockquote>
</div>

<div class="MsoNormal"> </div>

<div>
<div class="MsoNormal"> </div>
</div>

<div class="MsoNormal">--</div>

<div>
<div>
<div class="MsoNormal"><b>Arwa Alhajaj</b></div>

<div>
<div class="MsoNormal">Account Management</div>
</div>

<div>
<div class="MsoNormal"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank"><span style="font-size:13.5pt;font-family:'times new roman' , serif;border:1pt solid;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="200" id="m_8987297859232434603Picture_x0020_2" style="width:2.0833in;height:2.0833in" width="200"></span></a></div>
</div>

<div>
<div class="MsoNormal">
<span style="font-size:9pt;font-family:'arial' , sans-serif;color:black"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></span><br>
<span style="font-size:9pt;font-family:'arial' , sans-serif;color:black"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank">shipa.com/delivery</a></span>
</div>
</div>
</div>
</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer" target="_blank">www.landmarkgroup.com</a>
</div>
</div>
</blockquote>
</div>

<div> </div>

<div> </div>

<div> </div>

<div>--</div>

<div> </div>

<div> </div>

<div class="gmail_signature" dir="ltr">
<div dir="ltr">Arwa Alhajaj
<div><font color="#061fdd"><span style="font-size:13.3333px">Account Management</span></font></div>

<div><a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" style="font-family:'times new roman';font-size:medium" target="_blank"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a></div>

<div>
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank">shipa.com/delivery</a>
</div>
</div>
</div>

<div> </div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/p4G574lTG3_VABbOl95a4w~~/AALN9wA~/RgRlCv0WPlcDc3BjQgpjIpbJKWMDaorAUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4836692