Subject: Note Added - [#4873921] late delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 15 Sep 2022 12:21:14 +0000

Hi ,    Akash Datla added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4873921    Subject:  late delivery   Requester: naymul huq    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><a id="OWAAM07B66B99591B462AB463034B87A7DC80" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Zainul Hasan</span></a></div>
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<div class="MsoNormal">Regards </div>
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<div class="MsoNormal">Akash Datla</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, September 14, 2022 6:32 PM<br>
<b>To:</b> Bm olmriyadh &lt;[email-masked]&gt;; Akash Datla &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4873921] - late delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: Late delivery<br>
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Order Date: 10/09/2022<br>
Order ID: 6167279699<br>
Tracking ID:FC0911220003087<br>
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Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on     <br>
11/09/22 but still not delivered to the customer.<br>
Please deliver the order on priority.<br>
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Regards,<br>
CS Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 14 Sep at 3:23 PM
<span class="separator">, naymul huq &lt;[email-masked]&gt; wrote: </span>
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<span style="font-size:9.0pt;color:#6F7071">naymul huq</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint Stores </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر سنتربوينت<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="color:#3F3F46"> Please enter your name<br>
<b>Customer: </b>naymul huq<br>
<b>Bot: </b>Hi naymul huq, what do you need help with?<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> Order Status<br>
<b>Bot: </b>Please enter your order number to continue.<br>
<b>Customer: </b>6167279699<br>
<b>Bot: </b></span>
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<span style="color:#3F3F46">Your order is
<strong><span style='font-family:"Calibri",sans-serif'>on the way</span></strong></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128666;</span><span style="color:#3F3F46">
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<span style="color:#3F3F46">Track your order here:
</span><span style="color:black"><a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FC0911220003087" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FC0911220003087</a></span><span style="color:#3F3F46">
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">You can also easily track your order from
<strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your Email address<br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b>Please enter your Phone number<br>
<b>Customer: </b>0547268531<br>
<b>Bot: </b>Please wait, our agent will be with you shortly. Thanks<br>
<b>Agent: </b>Hi naymul , Good morning, My name is Asmaa, I will be happy to assist you.<br>
<b>Customer: </b>I need my shipment as soon as possible<br>
<b>Customer: </b>I will go vacation day after tomorrow<br>
<b>Agent: </b>Thank you for sharing the order details. Please allow me a moment to check this for you.<br>
<b>Customer: </b>Yes please<br>
<b>Agent: </b>kindly allow me more time to check<br>
<b>Customer: </b>Ok<br>
<b>Agent: </b>Thank you for allowing me the time to check. I appreciate your patience.<br>
<b>Agent: </b>Kindly confirm your contact NO (966547262531) is it correct ?<br>
<b>Customer: </b>??<br>
<b>Agent: </b>Kindly confirm your contact NO (966547262531) is it correct ?<br>
<b>Agent: </b>Hi, I'm not getting a response from you. Are we still connected?<br>
<b>Agent: </b>Kindly confirm your contact NO (966547262531) is it correct ?<br>
<b>Agent: </b>As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.<br>
<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<b>Customer: </b>Yes i here<br>
<b>Bot: </b>Hi, welcome to Centrepoint Stores </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر سنتربوينت<br>
<b>Bot: </b>Hi naymul huq, what do you need help with?<br>
<b>Customer: </b>That's my number confrim<br>
<b>Bot: </b>Hi, welcome to Centrepoint Stores </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر سنتربوينت<br>
<b>Bot: </b>Hi naymul huq, what do you need help with?<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> Order Status<br>
<b>Bot: </b>Please enter your order number to continue.<br>
<b>Customer: </b>6167279699<br>
<b>Bot: </b></span>
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<span style="color:#3F3F46">Your order is
<strong><span style='font-family:"Calibri",sans-serif'>on the way</span></strong></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128666;</span><span style="color:#3F3F46">
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<span style="color:#3F3F46">Track your order here:
</span><span style="color:black"><a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FC0911220003087" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FC0911220003087</a></span><span style="color:#3F3F46">
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">You can also easily track your order from
<strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:49 PM, 14th Sep</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Your service is very poor</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi(naymul ), Thank you for contacting us. How may I help you?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I need my shipment as soon as possible</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:51 PM, 14th Sep</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will contact you as soon as possible to help
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We ask that you allow us some time so that we can work on this and do the work.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:52 PM, 14th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MjUwODE5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VSOcD_DH2gPvwXRS84SpD5ttyRySBz1ZxhhiiEu39wo" data-id="2043382508194" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other questions that I can help you with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:52 PM, 14th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">naymul huq</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MjUwODE5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VSOcD_DH2gPvwXRS84SpD5ttyRySBz1ZxhhiiEu39wo" data-id="2043382508194" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Order number 6167279699</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:52 PM, 14th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">naymul huq</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MjUwODE5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VSOcD_DH2gPvwXRS84SpD5ttyRySBz1ZxhhiiEu39wo" data-id="2043382508194" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:52 PM, 14th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hessah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MjUwODE5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VSOcD_DH2gPvwXRS84SpD5ttyRySBz1ZxhhiiEu39wo" data-id="2043382508194" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.<br>
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Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:53 PM, 14th Sep</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
</span><a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/656948407428225" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999;text-decoration:none'>Freshchat</span></a><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4873921:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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