Subject: Note Added - [#4617945] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Aug 2022 11:06:39 +0000

Hi ,    EcomRDC babyshop5 added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4617945    Subject:  Returns   Requester: Laila    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">We will arrange delivery team for collection or replacement on 6<sup>th</sup> August-2022.</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Akram</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, August 4, 2022 1:40 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; EcomRDC babyshop5 &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4617945] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Dear Ankur,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">With reference to the order number: 6151318697</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Item - 162010774 - - Giggles Benedict Baby Cot.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Order placed on June 23, 2022 and delivered to customer on July 4, 2022. Customer reported on July 14, 2022 that the bed they have received is big for their room and they
 have received it damaged. They would like to return the item.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">The same was escalated to the concerned team to arrange return for the customer however, we have received no update on the same.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">We request you to please check the attached image and assist us to arrange the collection with customer.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Customer details are as follows:</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Syed Fayaz<br>
+966556144307<br>
Student Housing, King Saud University, Building number 24, Room #406<br>
11513<br>
King Saud University<br>
Riyadh</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Saudi Arabia (SA)</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Appreciate your assistance to help us resolve this. Thank you for your help!</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Apoorv</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 26 Jul at 11:20 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Reminder</span></strong><br>
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Problem Statement: Late collection<br>
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Order ID: 6151318697<br>
Tracking ID:  N/A<br>
Assistance Required: Need urgent collection<br>
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Issue Description: Customer raised a return request. But the items are still not collected.<br>
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Please collect the item on priority.<br>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 25 Jul at 11:59 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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Hi Team,<br>
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<strong><u><span style="font-family:-apple-system;color:black;background:#E25041">Reminder</span></u></strong><br>
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Problem Statement: Late collection<br>
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Order ID: 6151318697<br>
Tracking ID:  N/A<br>
Assistance Required: Need urgent collection<br>
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Issue Description: Customer raised a return request. But the items are still not collected.<br>
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Please collect the item on priority.<br>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 23 Jul at 12:16 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4617945" rel="noreferrer">#4617945</a> raised by Laila (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><i><span style="font-family:-apple-system">Reminder</span></i></strong><br>
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Problem Statement: Late collection<br>
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Order ID: 6151318697<br>
Tracking ID:  N/A<br>
Assistance Required: Need urgent collection<br>
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Issue Description: Customer raised a return request. But the items are still not collected.<br>
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Please collect the item on priority.<br>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4617945:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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