Subject: Ticket Assigned - Conversation with sarah
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jul 2022 10:47:25 +0000

Hi Hessah Alsufayyan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sarah sarah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sarah Bot:  Hi Sarah ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6157166654 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0546764494            02:37 PM, 26th Jul                   Hissah                   Hi(Sarah ), Thank you for contacting us. i am Hessa  How may I help you?           02:38 PM, 26th Jul                     sarah                    I have ordered and my order number is 6157166654.           02:39 PM, 26th Jul                     sarah                    But the phone number is not correct that’s why the shipment not delivered yet           02:40 PM, 26th Jul                     sarah                    How can I update my phone to receive the shipment           02:40 PM, 26th Jul                   Hissah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:42 PM, 26th Jul                     sarah                    اوك           02:42 PM, 26th Jul                   Hissah                   Please provide me with the correct mobile number so that I can send to the shipping team           02:43 PM, 26th Jul                   Hissah                   are you still with us ?           02:45 PM, 26th Jul                     sarah                    Yes           02:45 PM, 26th Jul                     sarah                    0546764494           02:45 PM, 26th Jul                   Hissah                   We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will get in touch with you as soon as possible to help you resolve the issue.  We ask that you allow us some time so that we can work on this and do the work.           02:46 PM, 26th Jul                   Hissah                   Do you have any other questions that I can help you with?           02:46 PM, 26th Jul                     sarah                    No thanks           02:46 PM, 26th Jul                   Hissah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:47 PM, 26th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4656719