Subject: Ticket Assigned - Conversation with marra alejandria
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jul 2022 11:57:27 +0000

Hi Hessah Alsufayyan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marra alejandria marra alejandria                    Bot:  Hi again! Bot:  Please enter your name Customer:  marra alejandria Bot:  Hi Marra Alejandria ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6152512869 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557596500            03:50 PM, 15th Jul                   Hissah                   Hi(marra), Thank you for contacting us. i am Hessa  How may I help you?           03:51 PM, 15th Jul                     marra alejandria                    My order still not received ' too much I waiting more than 2 weeks           03:51 PM, 15th Jul                   Hissah                   Minutes please to be check           03:51 PM, 15th Jul                     marra alejandria                    Just only the delivery man call me then just said tomorrow but I wait still not have           03:51 PM, 15th Jul                   Hissah                   is this your correct number +966557596500  ?           03:52 PM, 15th Jul                     marra alejandria                    Yes           03:52 PM, 15th Jul                   Hissah                   We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will get in touch with you as soon as possible to help you resolve the issue.  We ask that you allow us some time so that we can work on this and do the work           03:53 PM, 15th Jul                   Hissah                   Do you have any other questions that I can help you with?           03:53 PM, 15th Jul                     marra alejandria                    I have work' at afternoon ' the delivery I told my time what time I'm still my home' because they don't want deliver if I'm different locations so he bring me my time work how come           03:53 PM, 15th Jul                   Hissah                   We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will get in touch with you as soon as possible to help you resolve the issue.  We ask that you allow us some time so that we can work on this and do the work           03:54 PM, 15th Jul                   Hissah                   Do you have any other questions that I can help you with?           03:54 PM, 15th Jul                     marra alejandria                    This the issue' the delivery is messge me early ' so I answer early until when my home' so why this           03:54 PM, 15th Jul                   Hissah                   We apologize, dear customer, now your problem has been escalated to the shipping team to deliver the order as soon as possible           03:55 PM, 15th Jul                   Hissah                   Do you have any other questions that I can help you with?           03:55 PM, 15th Jul                   Hissah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:57 PM, 15th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4620649