Subject: Ticket Assigned - Conversation with mary franze buyan
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 11:07:17 +0000

Hi Hessah Alsufayyan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mary franze buyan mary franze buyan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello,good morning  i have order and was not able to receive the delivery because the delivery guy called me at 9pm  i told him i am not available at night time and please if possible deliver it on day time  please Bot:  Please enter your name Customer:  mary franze buyan Bot:  Hi Mary Franze Buyan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6152893667 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  6152893667 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. This is Saud How may I help you? Customer:  Hi, I have an order and the delivery guy called me around 9pm last night. I told him please if possible deliver on day time coz I am not available at night time Customer:  Is it possible to deliver it on day time? Agent:  you did  the right thing Agent:  just wait for the driver to contact you again Agent:  is there anything more I can assist you with? Customer:  He said that he will not come, another one will deliver it. What if he will deliver it on night time again? Agent:  no Agent:  not the same time Agent:  he will contact you Customer:  Yes. Is it possible you can put on a note that, I want it to be delivered on day time? Please. Customer:  Insha Allah. I hope so he will. Agent:  is there anything more I can assist you with? Customer:  No, it's fine. Thank you. I will contact you again soon. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mary franze buyan Bot:  Hi Mary Franze Buyan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6152893667 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:59 PM, 05th Jul                   Hissah                   Hi(mary), Thank you for contacting us. i am Hessa  How may I help you?           02:59 PM, 05th Jul                     mary franze buyan                    Hi, I have an order and it supposedly be delivered yesterday july 4 but no delivery driver contacted me           03:00 PM, 05th Jul                     mary franze buyan                    Last july 2, a delivery guy called me around 9pm and I told him if he can deliver on morning coz I am not available at night time. But then no one contacted me ever since           03:01 PM, 05th Jul                     mary franze buyan                             03:02 PM, 05th Jul                   Hissah                   Minutes please to be check           03:02 PM, 05th Jul                     mary franze buyan                    See, I kept receiving message that it's out of delivery and later on says that customer no response but I didn't received any call from delivery guy after that july 2 at 9pm.           03:03 PM, 05th Jul                   Hissah                   Your request has been submitted to the shipping team to deliver the order as soon as possible. We will contact you if there is any new information.           03:04 PM, 05th Jul                   Hissah                   Do you have any other questions that I can help you with?           03:04 PM, 05th Jul                   Hissah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:06 PM, 05th Jul                     mary franze buyan                    Please note that I am only available to accept the delivery on day time please.           03:06 PM, 05th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4586079