Subject: Ticket Assigned - Conversation with marilyn pineda
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 26 Jun 2022 14:26:18 +0000

Hi Hessah Alsufayyan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marilyn pineda marilyn pineda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marilyn pineda Bot:  Hi Marilyn Pineda ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0536866549            06:14 PM, 26th Jun                     marilyn pineda                    I purchased online in an installment basis but it tooks days , so i cancelled it already           06:15 PM, 26th Jun                   Hissah                   Hi(marilyn ), Thank you for contacting us. i am Hessa  How may I help you?           06:15 PM, 26th Jun                     marilyn pineda                    not yet received my refund until now?           06:16 PM, 26th Jun                   Hissah                   Could you please share your order number so that I can assist you further?           06:17 PM, 26th Jun                     marilyn pineda                    6148921209           06:18 PM, 26th Jun                   Hissah                   Minutes please to be check           06:19 PM, 26th Jun                   Hissah                   This order has not been cancelled           06:22 PM, 26th Jun                     marilyn pineda                    Yes           06:22 PM, 26th Jun                   Hissah                   Do you want to cancel the order?           06:23 PM, 26th Jun                     marilyn pineda                    I call the custumer service and i even inform her that i cancelled it already           06:23 PM, 26th Jun                   Hissah                   I will escalate to the store to cancel the order and then return the amount to you           06:24 PM, 26th Jun                     marilyn pineda                    I even went to the pick up store Centerpoint i told that i want to cancelled,           06:24 PM, 26th Jun                     marilyn pineda                    Yes please do cancel it           06:24 PM, 26th Jun                   Hissah                   We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will get in touch with you as soon as possible to help you resolve the issue.  We ask that you allow us some time so that we can work on this and do the work.           06:24 PM, 26th Jun                   Hissah                   Do you have any other questions that I can help you with?           06:24 PM, 26th Jun                     marilyn pineda                    Thank you for your help           06:25 PM, 26th Jun                   Hissah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:25 PM, 26th Jun                     marilyn pineda                    ?           06:26 PM, 26th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4545559