Subject: Note Added - [#4498098] Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Jun 2022 02:41:25 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4498098    Subject:  Returns   Requester: Nasreen zain    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Ahmed,</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 308624 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Status update issue.</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> <span style='color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>the status corresponding to the shared order is already updated from our end. Request you to connect with the LMIT Team regarding the same.</span> </span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/308624" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/308624</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="font-weight: 700"><span style="box-sizing: border-box; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<font color="#000000"><strong>Akshita Bisht</strong></font><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; color: rgb(0, 0, 0)">FarEye</span></span></span>
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<span style="font-weight: 700; font-size: 12.8px; color: rgb(0, 0, 0)"><span style="box-sizing: border-box">Call: </span><span style='box-sizing: border-box; font-size: 13px; font-family: "trebuchet ms", arial, sans-serif; background-color: rgb(250, 250, 250); color: rgb(34, 34, 34)'>+91 70-6595-6595 </span></span><span style="font-weight: 700; font-size: 12.8px; color: rgb(0, 0, 0)"><span style="box-sizing: border-box"> || <a href="http://www.getfareye.com/" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank">www.getfareye.com</a></span></span><div style="box-sizing: border-box; word-break: break-word; font-size: small">
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                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 19 Jun at  1:15 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Ahmed,</div>
<div><br></div>
<div dir="ltr">We would like to inform you that the status corresponding to the shared order is already updated from our end. Request you to connect with the LMIT Team regarding the same.</div>
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<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/308624" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/308624</a></span>
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<div><strong>Thanks and Regards,</strong></div>
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<strong>Saurabh Deo,</strong><span style="font-family: tahoma, sans-serif"><strong> </strong>Technical Engineer</span>
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<div><a href="https://www.getfareye.com/" rel="noreferrer" target="">FarEye - Enabling Digital Logistics</a></div>
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                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 19 Jun at 12:53 PM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Team,</div>
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<div dir="ltr"> Problem Statement: update order status</div>
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<div dir="ltr">Order Date : Jun 7, 2022</div>
<div dir="ltr">Order ID: 6148249475</div>
<div dir="ltr">Tracking ID: 614824947523999991</div>
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<div>Assistance Required: Need  urgent update for order status</div>
<div dir="ltr">Issue Description: The order has been delivered to the customer on the date (11/06/2022) as per the customer confirmation.</div>
<div>Kindly check the matter, update the order status and update us asap. </div>
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<div dir="ltr">Best Regards,</div>
<div dir="ltr">Ahmed Omer</div>
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