Subject: Note Added - [#4484438] Shukran
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Jun 2022 14:03:51 +0000

Hi ,    Sankar Thulasimani added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4484438    Subject:  Shukran   Requester: حسام الحلبي    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Hi Malik &amp; team,</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">We have faced an issue recently that the SGC were sold at 15 SAR each irrespective of the gift card value (25/100/250/500). We found the issue and blocked all the cards that were
 placed from 28<sup>th</sup> May till 12<sup>th</sup> June. </span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">We were managed to cancel most of the cards and initiated the refund already. However, many of the cards are delivered and activated but blocked from the backend. We are initiating
 the refund for such blocked cards from our end to close the case. </span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Attached is the list of 200 unique orders for which we will be initiating the refund and the same will be reflecting in customer’s account in 5-7 business days. Please convey the
 same to the customer when they call our customer care. </span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Please let me know for further concerns.</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Thanks,</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Sankar.</span></div>
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<div>From:
<span lang="EN-US" style="font-size:12.0pt;color:black">Malik Ismail &lt;[email-masked]&gt;<br>
<b>Date: </b>Friday, 17 June 2022 at 5:52 PM<br>
<b>To: </b>Samuel Chhetri &lt;[email-masked]&gt;, Max &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;, production_support &lt;[email-masked]&gt;, [email-masked] &lt;[email-masked]&gt;,
 Sankar Thulasimani &lt;[email-masked]&gt;<br>
<b>Cc: </b>Diamond Kedia &lt;[email-masked]&gt;, Rashmi Nalwaya &lt;[email-masked]&gt;, Krishna AB &lt;[email-masked]&gt;, Himanshubhusan Rath &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#4484438] - Shukran</span>
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<span style="font-size:11.0pt">Hi Sankar,</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span style="font-size:11.0pt">This is one of the gift card with pricing issue.</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span style="font-size:11.0pt">Please confirm if card already de-activated. Status delivered.</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span style="font-size:11.0pt">6148903390</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span style="font-size:11.0pt">Regards,</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span style="font-size:11.0pt">Malik</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Samuel Chhetri &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, June 17, 2022 5:40 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; production_support &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> Diamond Kedia &lt;[email-masked]&gt;; Rashmi Nalwaya &lt;[email-masked]&gt;; Krishna AB &lt;[email-masked]&gt;; Himanshubhusan Rath &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4484438] - Shukran</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Dear <a id="OWAAM122B13A917B549689C9FB30F5A6DA6D2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Can you please support on this.
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Had received an update from you in Jira that the gift card has been sent to the right email id, however as per the below trial email, the complaint is not resolved yet.</span></div>
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<span lang="EN-US" style="font-size:11.0pt">Right email id as provided by
<a id="OWAAMEDC19A76830B43A0874D8B443223843D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max</span></a>-
</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span lang="EN-US" style="font-size:11.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Co-ordinator- Shukran Gift Card and Partnerships</span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, June 17, 2022 12:04 PM<br>
<b>To:</b> Samuel Chhetri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Krishna AB &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Himanshubhusan Rath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rashmi Nalwaya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; production_support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Diamond Kedia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4484438] - Shukran</span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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The customer contacted us informing that the issue was not resolved nor the GC was sent to him, Kindly check the issue do the needful and update us asap.<br>
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With reference to Order ID : 6148903390<br>
please help us to re send the gift card to the email : <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
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Thank you for your help.<br>
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Best Regards,<br>
Ahmed Omer</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Thu, 16 Jun at 6:11 PM
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">From: Krishna AB &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, June 16, 2022 6:00 PM<br>
<b>To:</b> Himanshubhusan Rath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Samuel Chhetri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rashmi Nalwaya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; production_support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Diamond Kedia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4484438] - Shukran</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Can you please raise Jira ticket for our production support team (Tech Team) for quicker action on such requests.</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<a id="OWAAM232FF0F19D21774D8AEEBDD211C2EB99" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tech Team</span></a></span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span style="font-size:12.0pt;font-family:-apple-system;color:black">From:
</span></b><span style="font-size:12.0pt;font-family:-apple-system;color:black">Himanshubhusan Rath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Thursday, 16 June 2022 at 7:25 PM<br>
<b>To: </b>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Krishna AB &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Rashmi Nalwaya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>Re: [#4484438] - Shukran</span><span style="font-size:10.5pt;font-family:-apple-system">
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<a id="OWAAM430033" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Krishna AB</span></a>,
<a id="OWAAM318521" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rashmi Nalwaya</span></a></span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Calibri Light",sans-serif'>Senior Java Developer</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:black">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:black"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, June 16, 2022 7:00 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Himanshubhusan Rath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4484438] - Shukran</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:red">** This mail has been sent from an external source **</span></b><span lang="EN-US" style="font-size:11.0pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Hi Team <br>
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Kindly update us on the below<br>
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With reference to Order ID : 6148903390<br>
 <br>
The customer placed an order for gift card on Jun 10, 2022 but he entered wrong email ID .<br>
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please help us to re send the gift card to the email : <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
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Thank you for your help.<br>
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Best Regards,<br>
Ahmed Omer</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 14 Jun at 11:52 AM
<span class="xseparator">, Samuel Chhetri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system">Dear Team,</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Have raised the issue with the concerned team. Please allow us some time to get back to you with an update.</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">Samuel Chhetri</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system">Co-ordinator- Shukran Gift Card and Partnerships</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">From: Diamond Kedia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, June 14, 2022 11:28 AM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Himanshubhusan Rath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Samuel Chhetri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4484438] - Shukran</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Dear
<a id="OWAAM45D413B3820F435DA3E7BCA81895B2EF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Samuel Chhetri</span></a>,</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Please look into the below escalations.</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Warm Regards,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Senior Executive – Loyalty Partnership &amp; Gift Cards</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>P</span></b><b><span lang="FR-CA" style="font-size:10.5pt;font-family:-apple-system;color:#42241C">  </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;font-family:-apple-system;color:#42241C"> </span></b><b><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>+971
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>E</span></b><b><span lang="FR-CA" style="font-size:10.5pt;font-family:-apple-system;color:#42241C">  </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;font-family:-apple-system;color:#42241C"> </span></b><span style="font-size:10.5pt;font-family:-apple-system"><a href="mailto:[email-masked]" rel="noreferrer">Diamond.Kedia<span style='font-family:"Sofia Pro SemiBold"'>@landmarkgroup.com</span></a>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">19<sup>th</sup> Floor, Landmark Tower, Dubai Marina, UAE, P.O. Box 25030</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Map Location: <a href="https://goo.gl/maps/sYEzwFJ2B1p" rel="noreferrer"><span style="color:#0563C1">https://goo.gl/maps/sYEzwFJ2B1p</span></a> / </span><span style="font-size:10.5pt;font-family:-apple-system;color:#1F497D">25°05'19.9"N
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 14, 2022 10:35 AM<br>
<b>To:</b> Rajat Arora &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Himanshubhusan Rath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4484438] - Shukran </span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4484438" rel="noreferrer">#4484438</a> raised by
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">حسام الحلبي </span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>(<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).
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<span style="font-size:10.5pt;font-family:-apple-system">Hi Team 
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<span style="font-size:10.5pt;font-family:-apple-system">With reference to Order ID : 6148903390
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<span style="font-size:10.5pt;font-family:-apple-system">The customer placed an order for gift card on Jun 10, 2022 but he entered wrong email ID .
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<span style="font-size:10.5pt;font-family:-apple-system">please help us to re send the gift card to the email : <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
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<span style="font-size:10.5pt;font-family:-apple-system">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential
 and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use
 this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making
 a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span><span lang="EN-US" style="font-size:11.0pt"></span>
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1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043350442900'>Impacted GC Orders.xlsx</a>