Subject: Note Added - [#4484438] Shukran
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 13:59:46 +0000

Hi ,    Krishna AB added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4484438    Subject:  Shukran   Requester: حسام الحلبي    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Team,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Can you please raise Jira ticket for our production support team (Tech Team) for quicker action on such requests.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">+ <a id="OWAAM232FF0F19D21774D8AEEBDD211C2EB99" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tech Team</span></a></span></div>
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<span style="color:black;border:none windowtext 1.0pt;padding:0cm">Thanks,</span><span style="color:black"></span>
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<b><span style="color:black">Krishna AB</span></b><span style="color:black"></span>
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<div class="MsoNormal" style="vertical-align:baseline"><span style="color:black">+91 9980 688337</span></div>
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<div class="MsoNormal" style="vertical-align:baseline"><span style="color:black">Landmark Group, Bangalore, India.</span></div>
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<div class="MsoNormal" style="vertical-align:baseline"><span style="color:black"><a href="http://www.landmark.digital" rel="noreferrer">www.landmark.digital</a></span></div>
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<div>From: <span style="font-size:12.0pt;color:black">Himanshubhusan Rath &lt;[email-masked]&gt;<br>
<b>Date: </b>Thursday, 16 June 2022 at 7:25 PM<br>
<b>To: </b>"[email-masked]" &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;, Max &lt;[email-masked]&gt;, Krishna AB &lt;[email-masked]&gt;, Rashmi Nalwaya &lt;[email-masked]&gt;<br>
<b>Cc: </b>"[email-masked]" &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: [#4484438] - Shukran</span>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">++ <a id="OWAAM430033" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Krishna AB</span></a>,
<a id="OWAAM318521" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rashmi Nalwaya</span></a></span></div>
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<span style='font-family:"Calibri Light",sans-serif;color:black'>Warm Regards,</span><span style="font-size:12.0pt;color:black"></span>
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<div class="MsoNormal"><span style='font-family:"Calibri Light",sans-serif'>Himanshubhusan Rath</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-family:"Calibri Light",sans-serif'>Senior Java Developer</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, June 16, 2022 7:00 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; Himanshubhusan Rath &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4484438] - Shukran</span> </div>
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<div><b><span style="color:red">** This mail has been sent from an external source **</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team <br>
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Kindly update us on the below<br>
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With reference to Order ID : 6148903390<br>
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The customer placed an order for gift card on Jun 10, 2022 but he entered wrong email ID .<br>
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please help us to re send the gift card to the email : [email-masked]<br>
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Thank you for your help.<br>
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Best Regards,<br>
Ahmed Omer</span></div>
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<span style="font-size:10.5pt">On Tue, 14 Jun at 11:52 AM <span class="xseparator">
, Samuel Chhetri &lt;[email-masked]&gt; wrote: </span></span><span class="xseparator"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt">Have raised the issue with the concerned team. Please allow us some time to get back to you with an update.</span></div>
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<b><span style="font-size:10.5pt">Samuel Chhetri</span></b><span style="font-size:10.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt">Co-ordinator- Shukran Gift Card and Partnerships</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">From: Diamond Kedia &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, June 14, 2022 11:28 AM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Himanshubhusan Rath &lt;[email-masked]&gt;; Samuel Chhetri &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4484438] - Shukran</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Dear <a id="OWAAM45D413B3820F435DA3E7BCA81895B2EF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Samuel Chhetri</span></a>,</span></div>
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<b><span style="font-size:10.5pt">From:</span></b><span style="font-size:10.5pt"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 14, 2022 10:35 AM<br>
<b>To:</b> Rajat Arora &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Himanshubhusan Rath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4484438] - Shukran</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4484438" rel="noreferrer">#4484438</a> raised by
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">حسام الحلبي</span><span dir="LTR"></span><span dir="LTR"></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'><span dir="LTR"></span><span dir="LTR"></span> (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span><span style="font-size:10.5pt">
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team </span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>With reference to Order ID : 6148903390</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>The customer placed an order for gift card on Jun 10, 2022 but he entered wrong email ID .</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>please help us to re send the gift card to the email : <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style="font-size:10.5pt">
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Thank you for your help.</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>regards,</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Elharith</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Mon, 13 Jun at 12:48 AM
<span class="xseparator">, </span></span><span class="xseparator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">حسام الحلبي
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="xseparator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'><span dir="LTR"></span><span dir="LTR"></span>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<span lang="AR-SA" dir="RTL" style="font-size:9.5pt">تقدمت بطلب رقم6148903390</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
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<span lang="AR-SA" dir="RTL" style="font-size:9.5pt">عند مراجعة طلباتي في تطبيق ماكس يظهر لي تم الارسال وعند مراجعة الايميل يظهر ملف به تفاصيل المنتج دون ظهور رقم البطاقة المطلوبة ورقمها السري </span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="LTR"></span><span dir="LTR"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:9.5pt">تواصلت مع الدعم الفني في ماكس وزودتهم في البيانات المطلوبة ومع ذلك لم تصلني صورة البطاقة برقمها التعريفي والسري </span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="LTR"></span><span dir="LTR"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:9.5pt">ثم طلب مني الداعم مشكورا التواصل معكم للعمل على حصولي على البطاقة او تحويل ارسالها لبريد الكتروني اخر ازودكم به وسأرفق لكم صورة عن الملف الذي يصلني دون حصولي على صورة البطاقة   </span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="LTR"></span><span dir="LTR"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">في الأحد، ١٢ يونيو ٢٠٢٢ ١٠:٥٩ م</span><span dir="LTR"></span><span dir="LTR"></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'><span dir="LTR"></span><span dir="LTR"></span>
 Husam H &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">كتب</span><span dir="LTR"></span><span dir="LTR"></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'><span dir="LTR"></span><span dir="LTR"></span>:</span><span style="font-size:10.5pt">
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">تقدمت بطلب رقم6148903390
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">عند مراجعة طلباتي في تطبيق ماكس يظهر لي تم الارسال وعند مراجعة الايميل يظهر ملف به تفاصيل المنتج دون ظهور رقم البطاقة المطلوبة ورقمها السري </span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="LTR"></span><span dir="LTR"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">تواصلت مع الدعم الفني في ماكس وزودتهم في البيانات المطلوبة ومع ذلك لم تصلني صورة البطاقة برقمها التعريفي والسري </span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="LTR"></span><span dir="LTR"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">ثم طلب مني الداعم مشكورا التواصل معكم للعمل على حصولي على البطاقة او تحويل ارسالها لبريد الكتروني اخر ازودكم به وسأرفق لكم صورة عن الملف الذي يصلني دون حصولي على صورة البطاقة   </span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="LTR"></span><span dir="LTR"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">في الأحد، ١٢ يونيو ٢٠٢٢ ٨:١٩ ص</span><span dir="LTR"></span><span dir="LTR"></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'><span dir="LTR"></span><span dir="LTR"></span>
 Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">كتب</span><span dir="LTR"></span><span dir="LTR"></span><span style='font-size:10.5pt;font-family:"-apple-system",serif'><span dir="LTR"></span><span dir="LTR"></span>:</span><span style="font-size:10.5pt">
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا حسام ، </span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرا لتواصلك معنا. </span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">تقبل كامل اعتذارنا على الازعاج الذي تسببنا به.
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<span lang="AR-SA" style="font-size:10.5pt">نود اعلامك انه تم الغاء الطلب بسبب خلل تقني . 
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<span lang="AR-SA" style="font-size:10.5pt">نقدم صادق اعتذارنا مرة اخرى .  </span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرا لتعاونكم وتسوقكم معنا. </span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك </span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم </span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4484438:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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