Subject: Note Added - [#4447398] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jun 2022 08:59:40 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4447398    Subject:  Returns   Requester: Noor Alsaleh    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div dir="ltr">As per your request we have updated the status of the shared order as Delivered. Kindly check and proceed further.</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 306366 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> order status update</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> published delivered status for the order</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
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<span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span><br>
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<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
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<span rel="tempredactor" dir="ltr">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. </span><span rel="tempredactor">Please provide your valuable feedback.</span>
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<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="font-weight: 700"><span style="box-sizing: border-box; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="font-weight: 700"><span style="box-sizing: border-box; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<font color="#000000"><strong>Akshita Bisht</strong></font><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; color: rgb(0, 0, 0)">FarEye</span></span></span>
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div>Greetings from FarEye!</div>
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<div dir="ltr">We would like to inform you that we have received your concern regarding status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.</div>
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<div>We are happy to help!</div>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)"><br>Thanks and Regards,</span></span></span></div>
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<div dir="ltr">Hi team .</div>
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<div dir="ltr">Problem Statement: update order status <br><br>Order Date : 30/05/2022<br>Order ID: 6146746187<br>Tracking ID: 47517258202<br><br>Assistance Required: Mark the order as delivred.<br>the customer has confirmed to us that he/ she recieved the order . kindly update the order status, So the customer will be able to create return request and follow up for the same. </div>
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                            Sat, 4 Jun at 12:02 PM
                            <span class="separator">,  Noor Alsaleh &lt;[email-masked]&gt;  wrote:
                            <div>لو سمحت وصل طلبي ناقص واريد إرجاعه لكن إلى الأن مكتوب تم الإنشاء
رقم الطلب6146746187</div>
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