Subject: Ticket Assigned - Conversation with Faizan Rehman
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 06 Mar 2022 10:43:18 +0000

Hi Abdullah Abuthnain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Faizan Rehman Faizan Rehman                    Hu           02:18 PM, 06th Mar                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           02:18 PM, 06th Mar                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           02:18 PM, 06th Mar                     Faizan Rehman                    Hi           02:18 PM, 06th Mar                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية            02:18 PM, 06th Mar                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           02:18 PM, 06th Mar                     Faizan Rehman                    2           02:18 PM, 06th Mar                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           02:18 PM, 06th Mar                     Faizan Rehman                    5           02:19 PM, 06th Mar                   New                   Please select one of the options from below. 1 for warranty related questions 2 for product quality complaint 3 for other complaints           02:19 PM, 06th Mar                     Faizan Rehman                    2           02:19 PM, 06th Mar                   New                   Please give us your 10 Digit Order number starting wih 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in store           02:19 PM, 06th Mar                     Faizan Rehman                    6127282783           02:19 PM, 06th Mar                   New                   Please wait, you will be assisted shortly.           02:19 PM, 06th Mar                   New                   Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.             02:19 PM, 06th Mar                   New                   Given the high number of messages we are currently receiving, we are experiencing high wait time. We will get back to you shortly. Please be sure to describe your query in detail. Thank you for your cooperation.           02:19 PM, 06th Mar                   Doaa                   Hello, thank you for choosing Home Box. with you doaa. How can I help you?           02:19 PM, 06th Mar                     Faizan Rehman                    I received the furniture yesterday which unfortunately is not in a good condition. There are scratch on the surface of the bed and also one side is little broken as seen in the picture.           02:20 PM, 06th Mar                     Faizan Rehman                    It doesn't look like new           02:20 PM, 06th Mar                     Faizan Rehman                             02:20 PM, 06th Mar                     Faizan Rehman                             02:20 PM, 06th Mar                     Faizan Rehman                             02:20 PM, 06th Mar                     Faizan Rehman                             02:20 PM, 06th Mar                     Faizan Rehman                    This one petara single bed broken from top           02:21 PM, 06th Mar                     Faizan Rehman                    Is it old? Or the display one from the shop?           02:22 PM, 06th Mar                   abdullah                   Hi how can i help you?           02:23 PM, 06th Mar                     Faizan Rehman                    The furniture that i received yesterday is broken           02:23 PM, 06th Mar                     Faizan Rehman                    Can you please replace it?           02:23 PM, 06th Mar                   abdullah                   please give me your email           02:24 PM, 06th Mar                     Faizan Rehman                    [email-masked]           02:24 PM, 06th Mar                     Faizan Rehman                    We received yesterday night           02:24 PM, 06th Mar                     Faizan Rehman                    Dresser drawer is also broken           02:25 PM, 06th Mar                   abdullah                   I apologise for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours.. I assure that I will resolve this issue for you. As soon as I get an update from them           02:25 PM, 06th Mar                     Faizan Rehman                    I really appreciate your efforts           02:26 PM, 06th Mar                   abdullah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:26 PM, 06th Mar                     Faizan Rehman                    Is there any complaint number that I use to follow?           02:26 PM, 06th Mar                     Faizan Rehman                    Please provide the same           02:27 PM, 06th Mar                   abdullah                   we will provide the same           02:27 PM, 06th Mar                     Faizan Rehman                    Thanks I am waiting           02:27 PM, 06th Mar                   abdullah                   ok have a good day           02:28 PM, 06th Mar                     Faizan Rehman                    Complaint number please           02:28 PM, 06th Mar                   abdullah                   ok few seconds please           02:29 PM, 06th Mar                     Faizan Rehman                    Ok           02:30 PM, 06th Mar                   abdullah                   3662153 complaint number           02:39 PM, 06th Mar                   abdullah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:39 PM, 06th Mar                     Faizan Rehman                    Thanks           02:41 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3982832