Subject: Ticket Assigned - Conversation with Fatimah Samman
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 09 Feb 2022 07:31:42 +0000

Hi Abdullah Abuthnain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fatimah Samman Fatimah Samman                    Hi           11:00 AM, 09th Feb                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           11:00 AM, 09th Feb                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           11:00 AM, 09th Feb                     Fatimah Samman                    2           11:00 AM, 09th Feb                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           11:00 AM, 09th Feb                     Fatimah Samman                    5           11:00 AM, 09th Feb                   New                   Please select one of the options from below. 1 for warranty related questions 2 for product quality complaint 3 for other complaints           11:00 AM, 09th Feb                     Fatimah Samman                    3           11:00 AM, 09th Feb                   New                   Please wait, you will be assisted shortly.           11:00 AM, 09th Feb                   New                   Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.           11:00 AM, 09th Feb                     Fatimah Samman                    I want to request an exchange for a wrong order item. Order no. 6123852571           11:01 AM, 09th Feb                   abdullah                   Hi i am here           11:19 AM, 09th Feb                   abdullah                   wait please           11:20 AM, 09th Feb                   abdullah                   sorry but we don't have an exchange           11:21 AM, 09th Feb                     Fatimah Samman                    But thus was a mistake that was made by homebox           11:24 AM, 09th Feb                     Fatimah Samman                             11:24 AM, 09th Feb                   abdullah                   ok           11:24 AM, 09th Feb                   abdullah                   give me your email please           11:24 AM, 09th Feb                     Fatimah Samman                    [email-masked]           11:25 AM, 09th Feb                   abdullah                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:26 AM, 09th Feb                     Fatimah Samman                    Thank you, when should I expect to get a reply regarding this?           11:27 AM, 09th Feb                   abdullah                   in 48 hours           11:30 AM, 09th Feb                   abdullah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:30 AM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3869982